Job Information GLENDORA CITY OF 116 E. FOOTHILL BLVD. GLENDORA, CALIFORNIA 91741 626-914-8204 Updated: August 14, 2024 Position Title: Police Dispatcher I The City of Glendora is hiring for the position of Police Dispatcher I. Candidates are required to complete NTN's Ecomm National Exam and a Department Application (found here) to be considered for the role. Salary Information: Current: $50,850 - $61,809 Annually Effective 7/10/23: $55,176 - $67,056 Annually Benefit Information: Please see link for details: https://www.cityofglendora.org/home/showpublisheddocument/29071/39300000 Department Contact Jaclyn Brown, Human Resources Analyst hr@cityofglendora.org Department Overview: The Glendora Police Department seeks enthusiastic and motivated individuals with a desire to contribute to the Glendora community to join our first responder team as a 911 police dispatcher. The ideal candidate will have strong multi-tasking skills and the ability to remain calm during stressful situations. Outstanding customer service, communication and data entry skills are a must. If you are excited about delivering the highest level of public safety and service to the Glendora community, we want you to apply! Under general supervision this position receives requests for law enforcement services from both emergency and non-emergency calls, and dispatches police units via radio; maintains contact with department personnel in the field; completes related CAD data entry, inquiries and law enforcement data searches; performs related duties as required. Population: 52,558 Job Requirements Age: 18 Citizenship Required: Yes High School Grad / GED: Yes Driver's License: Class C Required Ability to Read/Speak English: Yes Academy Certification: Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Necessary Certifications: Ability to type 25 net wpm. A Typing Certificate indicating 25 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED. Additional Requirements: The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis. Hiring Process: • Application Review • Written Exam • Oral Interview CANDIDATES INVITED TO THE NEXT STEP IN THE SELECTION PROCESS WILL BE NOTIFIED VIA E-MAIL AT LEAST 1-2 WEEKS PRIOR TO THE EVENT DATE. Applicants who pass the recruitment components and are given a Conditional Offer of Employment will be required to pass an extensive law enforcement background. Candidates with questions on what this entails should contact the Police Department prior to applying. DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification. E-VERIFY: To comply with federal law, the City of Glendora participates in E-Verify. All newly hired employees are required through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Section 1 of the Form I-9 will be completed on your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S. Examples of Duties / Knowledge and Skill Level: Some of the typical duties of the Police Dispatcher I include but are not limited to, the following: Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building. • Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments. • Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field. • Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks. • Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs. Minimum Qualifications & Requirements: Education and Experience: Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent. Knowledge and Skill Levels: Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies. Special Requirements: Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 25 net wpm. A Typing Certificate indicating 25 wpm and dated within the last year (12 months from your application date) is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED. The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis. THE CITY OF GLENDORA RESERVES THE RIGHT TO MODIFY OR REVOKE, WITHOUT NOTICE, ANY OR ALL OF THE PROVISIONS OF THIS BULLETIN PRIOR TO THE TIME OF APPOINTMENT, AND TO WAIVE ANY NON-SUBSTANTIVE JOB REQUIREMENT AND MAKE SUBJECTIVE DECISIONS INTERPRETING AND ASSESSING THE SKILLS AND QUALIFICATIONS OF ANY CANDIDATE, INCLUDING THE DETERMINATION THAT NONE OF THE CANDIDATES, EVEN THOSE WHO MEET THE MINIMUM QUALIFICATIONS, ARE APPROPRIATE FOR THE POSITION. The City of Glendora is an Equal Opportunity/Affirmative Action Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability.