Job Information OAKLAND HOUSING AUTHORITY POLICE DEPARTMENT 2525 E 12TH ST OAKLAND, CALIFORNIA 94601 510-535-3124 Updated: June 03, 2026 Position Title: Police Services Aide Salary: $45.41 - $50.24 / Hourly DEFINITION Under general supervision, this civilian classification provides technical assistance and clerical support to the Police Department, patrols authority owned buildings by car and foot, and is responsible for the general operation of Police Departments Communication Center; and performs related duties as required. ESSENTIAL FUNCTIONS • Investigates non-criminal issues; and • Prepares written reports on property deficiencies, property damage, resident health and safety issues and disturbances of the peace; and • Gathers evidence and interviews witnesses; and • Answers questions and responds to non-hazardous criminal and other complaints from Authority residents and the public by telephone and in person; and • Issues citations and/or warnings for parking and other violations; and • Initiates the towing and removal of vehicles from Authority property; and • Attends community meetings; and • Processes calls for service via direct Authority telephone calls, or relayed from 911 emergency services, and input data into the Computer Aided Dispatch (CAD) system; and • Inputs data, and retrieves data from various law enforcement telecommunications systems, with the ability to read and understand information contained in the printouts; and • Operate a multi-channel radio system under FCC rules and regulations, as well as in emergency and non-emergency circumstances; input and retrieves data from the Records Management System (RMS). MARGINAL FUNCTIONS Performs other related duties as required. MINIMUM QUALIFICATIONS • One year experience in a police department, serving in one or more of the following categories: police dispatcher, parking enforcement officer, police records clerk, or in a clerical capacity where police related systems were used. • A High School Diploma, GED, or a recognized equivalent. • Possession of a valid (Class C) California driver’s license, with an insurable driving record. • Must be a US Citizen in the process of obtaining citizenship. • No Felony Convictions. • Must be available to work nights, weekends, and holidays • Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. • Completion of the POST Entry Level Dispatcher Selection Test Battery or alternative job-related tests of these abilities, administered by either the hiring department or another entity, with a score deemed acceptable by the hiring department. All tests must include assessments of • Verbal: This ability includes written and oral comprehension (the ability to read passages and listen to orally-imparted information and retrieve facts, draw conclusions and derive meaning); and written expression (the ability to use language to convey information clearly in writing). • Reasoning: Deductive: the ability to apply general rules to specific problems to attain logical answers or Information Ordering: the ability to correctly follow a given rule or set of rules to arrange things or action sin a certain order. • Memory: this ability included the capacity to store and retrieve facts, details and other information. • Perceptual: This ability includes speed and accuracy (the ability to quickly and accurately compare letters and numbers presented orally and in written form); and time sharing (the ability to shift back and forth between two or more sources of information, both written and orally-imparted, in performing a task or set of tasks. The most common Dispatcher Selection Test Battery accepted is the CritiCall Test. This test is Pass or Fail. KNOWLEDGE, SKILLS, AND ABILITY KNOWLEDGE OF: Effective communication, both verbally and in writing; understand and follow verbal and written directions; make quick, accurate and independent decisions under stressful situations; possess the ability to multi-task, discern and prioritize important and dangerous situations; type at a speed of not less than 35 wpm; become certified by the Department to access CLETS, DMV, DOJ and NCIC information from law enforcement record information systems; possess the ability to pass a POST approved dispatching course within twelve months of employment; and perform other tasks as specified in the State of California Division of Industrial Accidents form RB-91 for this position. ABILITY TO : Deal effectively with low-income groups and the public; sit, stand and walk for up to 4 hours; bend, climb, crawl, reach overhead, crouch, kneel, balance, push and pull for up to 1 to 2 hours; have vision correctable at 20/20 in one eye and 20/30 in the other with no color deficiencies; have weight proportional to height; occasionally carry up to 50 pounds; occasionally run; interpret rules, regulations and procedures. TO APPLY: Please complete an employment Application online at www.oakha.org. This will be a continuous recruitment until the position is been filled. DEFINITION Under general supervision, this civilian classification provides technical assistance and clerical support to the Police Department, patrols authority owned buildings by car and foot, and is responsible for the general operation of Police Departments Communication Center; and performs related duties as required. ESSENTIAL FUNCTIONS • Investigates non-criminal issues; and • Prepares written reports on property deficiencies, property damage, resident health and safety issues and disturbances of the peace; and • Gathers evidence and interviews witnesses; and • Answers questions and responds to non-hazardous criminal and other complaints from Authority residents and the public by telephone and in person; and • Issues citations and/or warnings for parking and other violations; and • Initiates the towing and removal of vehicles from Authority property; and • Attends community meetings; and • Processes calls for service via direct Authority telephone calls, or relayed from 911 emergency services, and input data into the Computer Aided Dispatch (CAD) system; and • Inputs data, and retrieves data from various law enforcement telecommunications systems, with the ability to read and understand information contained in the printouts; and • Operate a multi-channel radio system under FCC rules and regulations, as well as in emergency and non-emergency circumstances; input and retrieves data from the Records Management System (RMS). MARGINAL FUNCTIONS Performs other related duties as required. MINIMUM QUALIFICATIONS • One year experience in a police department, serving in one or more of the following categories: police dispatcher, parking enforcement officer, police records clerk, or in a clerical capacity where police related systems were used. • A High School Diploma, GED, or a recognized equivalent. • Possession of a valid (Class C) California driver’s license, with an insurable driving record. • Must be a US Citizen in the process of obtaining citizenship. • No Felony Convictions. • Must be available to work nights, weekends, and holidays • Bilingual skills in ASL, Mandarin, Cantonese, Vietnamese and/or Spanish are a plus. • Completion of the POST Entry Level Dispatcher Selection Test Battery or alternative job-related tests of these abilities, administered by either the hiring department or another entity, with a score deemed acceptable by the hiring department. All tests must include assessments of • Verbal: This ability includes written and oral comprehension (the ability to read passages and listen to orally-imparted information and retrieve facts, draw conclusions and derive meaning); and written expression (the ability to use language to convey information clearly in writing). • Reasoning: Deductive: the ability to apply general rules to specific problems to attain logical answers or Information Ordering: the ability to correctly follow a given rule or set of rules to arrange things or action sin a certain order. • Memory: this ability included the capacity to store and retrieve facts, details and other information. • Perceptual: This ability includes speed and accuracy (the ability to quickly and accurately compare letters and numbers presented orally and in written form); and time sharing (the ability to shift back and forth between two or more sources of information, both written and orally-imparted, in performing a task or set of tasks. The most common Dispatcher Selection Test Battery accepted is the CritiCall Test. This test is Pass or Fail. KNOWLEDGE, SKILLS, AND ABILITY KNOWLEDGE OF: Effective communication, both verbally and in writing; understand and follow verbal and written directions; make quick, accurate and independent decisions under stressful situations; possess the ability to multi-task, discern and prioritize important and dangerous situations; type at a speed of not less than 35 wpm; become certified by the Department to access CLETS, DMV, DOJ and NCIC information from law enforcement record information systems; possess the ability to pass a POST approved dispatching course within twelve months of employment; and perform other tasks as specified in the State of California Division of Industrial Accidents form RB-91 for this position. ABILITY TO : Deal effectively with low-income groups and the public; sit, stand and walk for up to 4 hours; bend, climb, crawl, reach overhead, crouch, kneel, balance, push and pull for up to 1 to 2 hours; have vision correctable at 20/20 in one eye and 20/30 in the other with no color deficiencies; have weight proportional to height; occasionally carry up to 50 pounds; occasionally run; interpret rules, regulations and procedures. TO APPLY: Please complete an employment Application online at www.oakha.org. This will be a continuous recruitment until the position is been filled.