Health Administrator (Nurse Surveyor Supervisor I)

Job Description and Duties **Employees appointed to this classification shall receive a Recruitment and Retention Differential of $200 per month** This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by supervising the eLearning Review Unit (ELRU). This unit is responsible for oversight, approval, disapproval, and complaint investigations of online and distance-learning training program applications and web-based online training courses for certified nurse assistants (CNAs). The Unit also provides oversight for the approval/disapproval of Directors of Staff Development (DSD) Instructor applications. The Nurse Surveyor Supervisor II responds to inquiries from the public, press, health facility operators, and administrators on policy, procedures, and regulatory interpretations. The incumbent works under the direction of the Nurse Surveyor Manager (NSM), Healthcare Training Program Review Section. A hybrid telework schedule may be available for this position, in accordance with CDPH’s Telework Policy and Procedures.. Please use this link to take the NSS II Exam: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=2571 In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. You will find additional information about the job in the Duty Statement. Special Requirements For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted. A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (536931) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission. Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application. If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. ***Will also consider Temporary Authorization Utilization (TAU) appointments- Candidates that meet the minimum qualifications for the classification but do not currently have eligibility on an employment certification list by having taken and passed an examination may apply as a TAU. TAU appointments are limited to a duration of 9 months within a 12 consecutive month period. In order for a TAU appointment to become permanent, individuals must take and pass the related examination, and thereby become eligible from a certification list, within 9 months of TAU appointment. Individuals who successfully obtain eligibility prior to the expiration of the TAU appointment will not be required to re-compete in a competitive process for permanent appointment to that position.*** Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Leadership & team coaching, regulatory expertise (Title 22/HSC/CFR), program oversight & compliance monitoring, analytical judgment & evidence-based decisions, written and oral communication; stakeholder engagement, workload & operations management, policy & procedure development, quality assurance & risk mitigation, data management & reporting, integrity & professional ethics Statement of Qualifications (SOQ) Instructions: PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ may be rejected. Typed, single spaced, Arial font, 12 point or larger. No more than two (2) pages total for all answers. Number your responses and repeat each question before your answer. You may use examples where you did not have a formal supervisor title (e.g., charge nurse, preceptor, acting lead, project/committee lead). Statement of Qualifications instructions: 1. Describe the tools or methods you use to organize work when there are many deadlines. Explain how you judge urgency, risk, and impact, how you coordinate with others or delegate work, how you track progress, and how you adjust plans when things change. 2. Describe how you set clear expectations, give timely feedback, offer training or shadowing, make opportunities fair, and measure growth over time. Include what improved as a result. 3. Tell us about a time you had to resolve a situation without a clear policy. What steps did you take to understand the issue, decide on the best path, document your decision, manage risks, and communicate with stakeholders (e.g., providers, facilities, internal partners)? What was the outcome? 4. Please describe your registered nursing experience, excluding any experience gained in a nurse residency program. Include the start and end dates (month and year) for each job, duties performed, level of responsibility, and community or clients served. • Elevating the quality of nursing care/healthcare provider operations • Participating in formal reviews of healthcare facilities and preparing clear and concise written reports • Evaluating healthcare facilities to ensure compliance with State and Federal laws • Investigating complex complaints and detecting deficiencies in care within healthcare facilities, home, or community-based settings • Supervising, training, and/or consulting with personnel who perform onsite evaluations, audits, investigations, and/or surveys of healthcare facilities or providers • Providing administrative oversight such as establishing and maintaining priorities, performing quality control review, and addressing problems to improve program functioning In your answer, please include the job(s) in which you performed these duties and length of time in each job, including the start and end dates (month and year) and level of responsibility.