DEPUTY DIRECTOR OF DIGITAL SERVICES DIVISION

Job Description and Duties This is a Govenor appointed position and applicants are required to complete the online application form selecting the relevant job title. Applicants that fail to submit an application to the California Governor's Office will not be considered for this position. Link to online application form: https://www.gov.ca.gov/appointments/ PLEASE NOTE - DO NOT SUBMIT APPLICATIONS THROUGH CALCAREERS. YOU MUST APPLY FOR THIS POSITION THROUGH THE GOVENOR'S OFFICE AT THE LINK ABOVE. The DMV is on an aggressive digital transformation journey and is looking to build on the initial success of our mobile and online products and services. Under the direction of the DMV Director, the DMV is investing in innovative ways to deepen customer engagement using digital channels. The goal is to position California DMV as a government leader in digital services and payments and to enable the DMV to deliver customer-centric real time experiences that today's customers expect. This position is a rare opportunity to build an organization that is expanding digital innovation and developing a culture of innovation focused on the customer experience. This role will partner closely with the management team to create new functions, roles, and methodologies in order to embrace this transformational challenge in the most efficient and effective way. The successful incumbent will be results oriented and have a management style that fosters teamwork; together with excellent written and oral communication skills, strong interpersonal skills, a passion for digital channels, and the curiosity to challenge the status quo. In addition to being a seasoned, well-trained professional, this role requires a strategic thinker with the ability to inspire confidence from, and to collaborate closely with, business leaders and internal stakeholders. Additionally, this role manages cross-functional teams of web designers, digital experience practitioners, and data analysts who monitor on line site trends and lead customer feedback collection and analysis efforts, ensuring insights directly inform product roadmaps and service improvements. This position will also champion the integration of human-centered design (HCD) practices throughout the DMV's modernization journey, embedding user research, usability testing, accessibility, and iterative design into the lifecycle of all digital products and service channels. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired.