Lead Business Analyst (Information Technology Specialist II)

Job Description and Duties *A Training & Development Assignment will be considered.* Under the general direction of the SCO and the SCO Production Support Manager (IT Manager I), the IT Specialist II is responsible for the most complex tasks impacting the maintenance and operations of the SCO business processes within the FI$Cal System. The IT Specialist II will lead activities and effectively collaborate with key stakeholders to resolve operational issues impacting the SCO’s ability to complete processes timely. They will effectively address system impacts, plan enhanced functions, define new business processes, and assist with complex Functional, User Acceptance and Quality Assurance Testing. The IT Specialist II should have some knowledge of accounting practices and may provide support to both the SCO Production Teams, SCO Home Divisions and the FI$Cal Service Center to identify, address, or resolve production issues within the FI$Cal system. They will use strong analytical and information-gathering skills to troubleshoot complex system issues, develop and research solutions, and present easily understood explanations to Business Team members and SCO/FI$Cal Management. The duties of this position are focused on the Software Engineering domain, however, work may be assigned in other domains as appropriate. Duties performed:(Candidates must perform the following functions with or without reasonable accommodations.) • Act as the expert level lead in DDI activities, leading cross-divisional, cross-departmental initiatives, working collaboratively to facilitate, plan, analyze, test and implement changes and new functionalities. • Use best practices, quality measures, and strategic approaches to DDI including strategic analysis and decision-making rationale with alternative options that reduce risk and impact. • Develop and implement quality control checklists, thoroughly documenting end-to-end business processes accurately representing each stakeholder’s interests and outputs. • Develop testing approaches that mitigate risk and improve quality control. • Establish internal controls for post implementation monitoring and continuous improvement. • Lead requirements gathering and user story documentation, including detailed requirements and user acceptance criteria. • Transition user stories to the technical teams providing functional details and technical considerations, supporting technical team’s understanding of the business process needs. • Conduct functional and quality assurance testing. • Facilitate and lead user acceptance testing. • Plan cutover approaches and tasks that mitigate impacts to Production processes and operations. • Effectively utilize Information Technology Service Management systems, UC4, and Phire to conduct daily monitoring of Production incidents, batch processing and change control management activities. • Develop and maintain documentation for Production interfaces and configurations in the required formats and obtain sign offs by appropriate functional or technical subject matter experts. • Test system configurations to match designs and requirements. • Collaborate with all stakeholders and SCO FI$Cal team members to design effective business processes that meet operational needs and confirm stakeholder impacts such as triggers, timeliness of the process, validations, approval requirements, and expected outputs and control mechanisms. • Effectively use Microsoft Office – Teams, Excel, Word, Outlook and Visio. • Review, identify, and recommend system or procedural updates to protect the integrity of the FI$Cal system. • Develop accurate communications that report risks and other findings to the FI$Cal system for SCO management. • Develop the skills and experience to apply best practices to documentation and communications. • Support the production of materials and communications for staff to assure quality in standards documentation and in the operations and monitoring of the FI$Cal system. • Travel between locations to meet with various SCO and other stakeholder groups as required. You will find additional information about the job in the Duty Statement. Special Requirements A resume is required. A Statement of Qualifications is required; please see ‘Required Application Package Documents’ for instructions. Take the required examination here: Information Technology Specialist II Examination Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • FI$Cal system or PeopleSoft experience with an emphasis in Accounts Payable or Accounts Receivable • State accounting experience. • Excellent communication, collaboration and facilitation skills. • Strong analytical and information gathering skills. • Excellent attendance and dependability. • Sound organizational skills and a commitment to quality customer service. • Flexibility in response to changing priorities and workload. • Tact, good judgement, effective communication skills and a positive attitude.