SENIOR TAX COMPLIANCE REPRESENTATIVE

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. The Tax Processing and Accounting Division of the Employment Development Department is looking for an enthusiastic individual to join the e-File Group (EFG) in the Electronic Data Integrity Section (EDIS) as a Senior Tax Compliance Representative (STCR). Under the general supervision of a Tax Administrator I, the Senior Tax Compliance Representative (STCR) Specialist performs the most complex, difficult and sensitive tax compliance assignments in the e-File Group. The STCR serves in a lead capacity and independently handles the most complex, difficult, and sensitive tax cases. They apply the provisions of the California Unemployment Insurance Code (CUIC) in reviewing employer tax submissions, ensuring compliance with Departmental regulations, policies, and procedures. This includes the review of electronically submitted New Employee Registry (NER), Independent Contractor Reporting (ICR) and Quarterly Contribution Return and Report of Wage data. In addition, the STCR monitors the performance of the electronic applications and the workflows, provides training to staff and review staff work. The incumbent responds to the most complex and technical questions from staff, employers, businesses, payroll agents and government entities regarding e-Services for business, NER, ICR, and wage and withholding data. The STCR utilizes various systems, such as the Accounting and Compliance Enterprise System (ACES), Time Share Option (TSO), Batch Reconciliation and Statistics (BRS) application, Management Interface (MI), NER and ICR databases and InfoImage to perform their daily assignments, including employer tax account maintenance, collection of delinquent tax and wage reporting forms and accuracy of forms submitted in accordance with the NER and ICR regulated process. For applicants new to State service, you must first pass an open competitive examination. If you are new to State employment, you may apply only for exams designated as "open" to the public. If you are a veteran, you may apply for both "open" and "promotional" exams. If you wish to find out more about a particular classification, go to the calcareers.ca.gov website and click on Exam/Assessment Search option. This position is headquartered in downtown Sacramento and may be eligible for telework under EDD's telework policy. California Government Code Section 14200 requires employees to reside in California to telecommute. Employees are required to report to their headquarters office, as needed. Travel expenses to and from the assigned headquarters are the responsibility of the employee. Position(s) exist in Sacramento County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Special Requirements The cover letter should be no longer than one page and must contain the following information: • Begin your letter by addressing the hiring manager Jazette Lewis by name. • Cover letter must include the title of position you are applying for, Senior Tax Compliance Representative in the e-File Group. • Your cover letter must have a statement describing how your skills and experience align with the desirable qualifications listed and make you the best candidate for the job. It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following: • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678. • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678. • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: The SENIOR TAX COMPLIANCE REPRESENTATIVE is a Departmental Promotional exam for EDD employees only. The next administration of the STCR exam is tentatively scheduled for JUNE 2027. For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: The successful candidate will have the special combination of excellent leadership, analytical, communication, interpersonal, and coaching and mentoring skills. In addition, they will possess knowledge of the automated systems used in TPAD, have experience and the ability to work independently or as part of a team, demonstrate a high level of performance, and ensure goals and timeliness are met. The incumbent should be inquisitive and willing to step outside of the box. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. The SOQ should be 12 point Arial font, single spaced, and not exceed 2 pages in length. Submit an SOQ that addresses both prompts below. Number each response to correspond to each prompt. Your responses must be clear, concise, and based on your own work experience. Each response should include: • a specific situation, • your role, • the actions you took, and • the results of those actions. • Explain how you provide guidance to staff, assist with training, review work products, or serve as a subject matter expert. Include examples of working across units to improve processes. • Provide examples of communicating complex tax information to employers, taxpayers, and management in a clear and professional manner. Applications received without an SOQ or that do not address both prompts as described will be excluded from the hiring process.