Manager, Office of Tourism (Supervisor I)

Job Description and Duties Under the general direction of the Executive Director of the Division of Tourism, the Staff Services Manager plans, organizes and leads the activities of the California Tourism Assessment Program and the California Welcome Center Program. The California Marketing Act provides for the marketing of California through an assessment of businesses that benefit from travel and tourism. The Tourism Assessment Program is responsible for the identification of those businesses and the collection of the assessment. The California Welcome Centers are the official State Visitor Centers offering valuable information and services to travelers. The Division of Tourism is responsible for the monitoring and coordinating of the 22 Welcome Centers in California. Please take this 5-minute GO-Biz Recruitment survey to tell us how you found out about this job: • GO-Biz Recruitment Survey You will find additional information about the job in the Duty Statement. Special Requirements Exam Requirements: Unless you have transfer or reinstatement eligibility, please take the exam for this classification to obtain eligibility for this position. You can find all exams here: https://calcareers.ca.gov/CalHRPublic/Search/ExamSearch.aspx Educational Requirements: If you are using education as your basis of meeting the minimum qualifications, you must provide school transcripts. Diplomas are not accepted in lieu of transcripts. Please review the minimum qualifications by clicking the link under the "Minimum Requirements" section above. Employment Application: Interested applicants must fill out the "Employment History" section of the State Application (STD 678) with all relevant experience to be considered for this position. GO-Biz will not review attached resumes in lieu of the Employment History section of the State Application (STD 678). Failure to fill out the Employment History section of the State Application (STD 678) will result in disqualification. Statement of Qualifications: Interested individuals must submit a SOQ. The SOQ must be in 12-point font, single-spaced, and no more than 3 pages in length. The SOQ must address the following in numerical order; do not consolidate responses: • Please describe your knowledge and experience using and managing a Customer Relationship Management (CRM) system. • Please describe your experience in leading a customer success team. Include any knowledge of contact center leadership or software. • Describe your knowledge and experience with principles of accounting, financial software, and budget management - as it pertains to customer billing accounts receivable management, cash/lockbox management, and/or revenue recognition. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • At least 7-10 years of database management experience• Attention to detail and meticulous documentation skills• Possess computer techniques and tools for recording, researching, and processing data• Background in Accounting• Ability to effectively communicate with others in a polite and professional manner