Chief, Command Center Division (C. E. A.)

Job Description and Duties An important leadership position is now available. As an executive, you will be able to work on programs that are vital to the economic growth of our community and state. We recognize the strength in teamwork. We know that by encouraging collaboration and diversity, the best ideas will flourish. Be part of a team that prides itself in making a difference for Californians. What difference will you make for California? Under the administrative direction of the Disability Insurance (DI) Branch, Deputy Director, the incumbent ensures DI service operations meet ongoing branch business needs through the evaluation of data analyses, workload strategies, business plan initiatives, and supporting the Branch’s data-based decisions. The incumbent will develop, implement, direct, and evaluate DI Branch planning, scheduling, forecasting and reporting, and quality assurance for all State Disability Insurance program workloads and workload staffing levels. The Division Chief will also be responsible for measuring and monitoring customer service and claimant experiences, quality assurance, and training efforts. The Division Chief provides executive leadership, creates policies to further the DI Branch’s mission and vision, and ensures the optimal management of existing technologies and innovative new products to enhance and improve the delivery of services and provide strategic and policy direction on a broad spectrum of branch workload. You will find additional information about the job in the Duty Statement. Special Requirements See Statement of Qualifications section. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: ghgf See Statement of Qualifications section. Statement of Qualifications The Statement of Qualifications (SOQ) serves as the examination for the CEA position. Applications must include a Statement of Qualification (SOQ) which describes how your work experience and education qualify you for this position. Your response must be no longer than two (2) pages, single-spaced, and not less than 12-point font. CANDIDATES WHO FAIL TO SUBMIT A SOQ WILL BE ELIMINATED FROM THE EXAM. RESUMES DO NOT TAKE THE PLACE OF THE SOQ. A SOQ is a narrative discussion of how your education, training, experience, knowledge, skills, and abilities meet the minimum qualifications for this position. The SOQ must be completed in the exact order the following factors are presented: • Demonstrated leadership experience with coaching employees and creating a work environment that stimulates learning, encourages growth, and recognizes individual achievements to ensure peak performance. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience. • Demonstrated leadership experience with reorganizing when organizational change is required and to lead continuous process improvement efforts as they relate to workload performance metrics. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience. • Demonstrated ability and experience with the oversight, research and tracking of performance metrics to monitor, measure and report on the effectiveness and optimization of workforce improvement tools. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience. • Demonstrated experience with workload forecasting and resource management to meet service-level agreements. How have you assessed program performance and used those findings to implement changes that improved operational efficiency and customer experience? You must state the years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience. • Demonstrated ability to gain the confidence and support of the executive leadership and provide effective advice on a wide range of fiscal, human resource management, administrative and operational matters and policies. You must state how many years of experience you possess in this area, the employer from which you received this experience, and the contact information for a professional reference that can verify your experience.