Chief, Filing Division, CEA C (C. E. A.)

Job Description and Duties Under the administrative direction of the Executive Officer, the Chief, Filing Division is responsible for the policy development and management of the Filing Division. The incumbent provides overall direction, coordination and evaluation of filing program policies for voluntary and non-voluntary return filing including processing and service functions. The incumbent is a member of the Executive Management Team and works closely with the Executive Officer, Chief Counsel, and Division Chiefs (Governance Council) in developing and implementing tax filing policies with a broad view of the effect of those policies on all internal programs and external parties. The incumbent works closely with others affected by tax filing policy including taxpayers, practitioners, representatives, and federal as well as other state and country taxing authorities. The Filing Division consists of over 1700 permanent full-time positions and approximately 500 part time and temporary employees whose mission is to provide citizens with resources and services to enable the accurate filing of income tax returns and payments. The division chief oversees four bureaus and the processing of over 21 million returns, 15 million payments and $65 billion annually. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge of interpersonal dynamics in the workplace, including workforce diversity, employee inclusion and engagement, and the need for open communication and trust. • Skill to communicate and cooperate with others who have diverse cultural or demographic backgrounds and make them feel included and respected. • Skill to distill key points from complex information and pass it on to others, as appropriate, in a way that is easy to understand. • Knowledge of the purpose of the Department including its statutory mandates, its customers, its products and/or services and its measures of mission effectiveness. • Knowledge of the management principles for effective recruitment, selection, development and retention of competent staff; includes making appropriate assignments and managing staff performance. • Ability to engage staff in a collaborative way to empower them and create a positive work environment and increase productivity. • Ability to recognize and value diversity and take positive steps to increase the cultural competency of staff. • Knowledge of the Department’s Equal Employment Opportunity Policy, Sexual Harassment Policy, Zero Tolerance for Workplace Violence Policy, and other guidelines on personal conduct. • Skill to obtain the relevant facts and information needed in a crisis, convey a sense of confidence and commitment to a successful outcome and earn the trust of others. • Skill to use applicable professional standards and established procedures and policies when taking action and making decisions. • Results Oriented: Exhibits a strong sense of urgency about solving problems and accomplishing work. • Knowledge of strategic planning processes including assessing organizational strengths, weaknesses, opportunities and threats, obtaining input from staff, customers and stakeholders and developing action plans incorporating all relevant information. • Ability to recognize when change is required, be resourceful, and take initiative to involve the proper people in determining the feasibility of change and the best course of action.