Licensing Program Manager I (LPM I) (Licensing Program Manager I)

Job Description and Duties Under the supervision of a Licensing Program Manager II, the Licensing Program Manager I (LPM I) in the Riverside South East Regional Child Care office is responsible for monitoring and supervising the activities of a unit of Licensing Program Analysts and performs quality assurance reviews, plans and conducts individual and group training, reviews complaint investigations, provides technical and supervisory direction in the office and the field, and reviews monthly intake and production reports. The LPM I may act as the Division representative with other agencies, recruit and hire new staff, meet with facility representatives, and recommend administrative actions against noncompliance licensees. The LPM I supports the office in maintaining CCLD Policies and Procedures. Must be able to travel. Subject to personnel approval and SROA/Surplus policies. All interested applicants are required to include the POSITION NUMBER & JOB CLASSIFICATION on the STD 678 Examination/Employment Application in the Job Title section and to clearly state your eligibility (e.g., list, transfer, etc.) in the Explanations section of the Examination/Employment Application. The Department of Social Services does not participate in E-Verify for employment authorization purposes. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. If you would like to share how you learned about this career opportunity, please take a moment to complete our brief Recruitment Survey. Need help with applying for positions, taking an examination, or preparing for interviews? Our team is here to support you, reach out anytime at Recruiter@dss.ca.gov For guidance on applying for a state job, visit Three Steps to a State Job. Follow us on LinkedIn to stay up to date on our latest opportunities. You will find additional information about the job in the Duty Statement. Special Requirements Please Note: A Statement of Qualifications or Supplemental Questionnaire must be submitted along with your application to be considered for this position. Applications submitted without an SOQ may be disqualified for this position. Do not include any confidential information on any documents (i.e., application, resume, or transcripts) you submit for this job vacancy. Confidential information that should be excluded or removed from these documents include but is not limited to: Social Security Number (SSN), birthday and/or age, photos, student/other ID number, driver’s license number (unless required), basis of eligibility, exam results, LEAP status, and marital status. Confidential information submitted via a CalCareer Account (electronic application) is automatically redacted upon submission. The SOQ should be no longer than two pages, single-spaced, in 12-point font and in question and answer format. Please provide answers to the following questions to the best of your ability: 1. Please describe how your experience best qualifies you for this position.2. As a Licensing Program Manager, you are expected to maintain a high-level of quality, quantity, and timely submissions for your own work as well as your staff’s work. Explain how you would accomplish this and remain accountable to management?3. Tell us about your experience working with reluctant staff and how you gained their cooperation to complete a task. A notation or reference to other materials such as resumes or applications will not be considered and will not substitute for the SOQ. Failure to answer the questions required in the SOQ may result in elimination from the hiring process. This position is designated under the Conflict of Interest Code. This position is subject to fingerprinting clearance by the Department of Justice. You are required to complete employment history on the application form (STD 678). You may be disqualified from the hiring and selection process if the employment history is not complete. Resumes will not take the place of employment history. If you are meeting minimum qualifications with education, you must include your unofficial transcripts for verification. If selected, you may be required to provide official transcripts at the time of hire. Candidates who reside outside of the State of California may be admitted to the job interview, but they must provide proof of residence in California prior to being eligible for appointment. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Positive Attitude and Professionalism. Fast Learner with ability to prioritize workloads. Effective communication skills. Ability to collaborate with others. Effective team building. Be a good coach. Ability to be accessible. Remains calm under pressure. Respectful and inspirational. Excellent people skills. Fosters accountability. A motivator. Ability to assess issues and quickly identify the best possible solution(s). Recognize and make use of individual employee’s strengths. Ability to meet the challenge of working in a fast-paced and continuously changing environment. Demonstrated management achieving measurable results in a short timeframe. Knowledge of Child Care Program rules, regulations, and policies.