Office of Taxpayer Rights Advocate, Chief (Tax Administrator II, Employment Development Department)

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. In a fast paced environment, the Tax Administrator II functions as the Chief of the Office of the Taxpayer Rights Advocate. Responsibilities include overseeing, planning, organizing, and directing the support activities for the Settlements Office, Taxpayer Advocate Office and the Publications and Marketing Services Group. The incumbent will provide oversight to the section and ensure the resolution of the more sensitive and complex taxpayer and/or claimant complaints in accordance with laws, regulations, policies and equitable standards and, when appropriate, educate the employer on the appropriate laws, rules and regulations to facilitate voluntary compliance; written responses to controlled correspondence, ensuring the quality, timeliness and coordinating resolution with the Tax Branch program area, the Governor's Office, elected officials, government agencies, taxpayers and/or their representatives and claimants; oversight to the outreach efforts of staff intended to promote voluntary compliance and education of employers including the Tax Branch sponsored Small Business Employer Advisory Committee. This position exists in Sacramento County. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following: • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678. • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678. • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. The Tax Administrator II is a Departmental Promotional exam for EDD employees only. The next administration of the Tax Administrator II exam is tentatively scheduled for July, 2027. For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge of the Tax Support Division's Strategic Plan. • Ability to create and maintain an effective working relationship with management, supervisors, and staff. • A working knowledge of the Accounting and Compliance Enterprise System, and in depth knowledge of the policies and procedures of the Tax Branch. • Strong communicate skills; both verbally and in writing. • Strong facilitation skills to work towards collaboration and alliance with others for the organization. • Ability to influence others towards goals by building consensus, gaining buy-in and support from internal and external stakeholders. • Strong interpersonal skills by illustrating interest and concern for others, treating others with dignity and respect, providing timely and accurate feedback, and holding others accountable for their actions. • Ability to make difficult decisions and the willingness to accept and deal with the intended and/or unintended consequences. • Model the way in characteristics of integrity, initiative, dependability, professional judgment, and adaptability. • Exhibit a strong sense of urgency to resolve problems, manage conflict, accomplish work items, and accomplish effective results. • Strong ability to foster a positive work environment by encouraging continuous learning and growth and recognizing individual accomplishments to achieve optimal performance. Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. A Statement of Qualifications (SOQ) is required. It should be typed and be no more than two pages in length, using no smaller than 12 point font. The SOQ must include detailed information on your: 1. Tax Branch Cross-Program Knowledge and Experience 2. Organizational Leadership and Stakeholder Collaboration Your SOQ will be considered the first phase of the hiring process for this position. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without a SOQ or SOQs that do not include a response to both statements above may be excluded from the hiring process.