Administrator I, Legal Support Supervisor (Administrator I, Franchise Tax Board)

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Under the general direction of the Legal Administrative and Support Section Manager, the incumbent independently directs and supervises the staff that supports the resolution of tax and nontax disputes via appeal, docketed protest, settlement and litigation programs as well as provide office support services for facilities, the library and Personal Computer (PC) Coordination. The incumbent plans, organizes, and directs staff to meet program objectives. Additional positions may become available (RPA 2627-00844). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. • Strong organizational, time management, planning, and program managements skills • Strong Inventory Management Skills • Strong leadership skills, including ability to inspire, motivate, mentor, and build teams • Excellent interpersonal skills and ability to work collaboratively with all levels of staff and management department-wide • Ability to work independently as well as cooperatively in a team environment • Flexible and willing to learn in an environment that is fast paced and ever changing • Experience planning, organizing, and managing multiple workload • Involvement in diverse activities, program areas, and/or positions that have provided you with a greater understanding and appreciation for the broader perspective of the department/enterprise • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive • Knowledge of the departmental organization and functions • Ability to create and maintain a positive and productive work environment that engages employees, encourages success, and promotes employee growth and development • Knowledge of California Style Manual • Knowledge of Legal Briefing styles • Knowledge of the Office of Tax Appeals Briefing Requirements • Knowledge of Facility Requests • Knowledge of departmental systems TPF (Taxpayer Folder) and CM (Correspondence Management)) • Experience analyzing problems, evaluating alternatives and risks, and creating mitigating strategies • Ability to communicate verbally and in writing with all levels of management, staff, stakeholders and taxpayers • Experience leading or working on enterprise-wide teams • Ability to shift priorities and/or workloads to achieve program goals • Ability to lead, manage and implement change • Experience working with Tableau • Familiar with Audit, Protest and Appeal processes • Experience analyzing problems, evaluating alternatives and risks and creating mitigating strategies • Excellent customer service skills