Lead Application Architect and Developer (Information Technology Specialist II)

Job Description and Duties Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of November 30, 2026. We look forward to meeting with you! Are you an experienced ServiceNow technical professional who enjoys solving complex problems, designing scalable solutions, and helping development teams deliver reliable applications? Do you have a strong background in platform architecture, integrations, security, and technical leadership? The Service Innovation Team within CalPERS is seeking an IT Specialist II to provide technical leadership for the ServiceNow platform and its related applications. This position will help guide platform architecture, application development, integrations, security, and technical standards while supporting the continued modernization of CalPERS business services. The successful candidate will work with technical teams, business partners, and stakeholders to design and implement solutions, maintain platform stability, improve development practices, and ensure applications remain secure, scalable, and maintainable. Key areas include IT Service Management, INVO applications, and Case Management, along with integrations between ServiceNow and other enterprise systems. This is an opportunity to contribute to important business services while helping shape the future direction of the ServiceNow platform at CalPERS. Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week. Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes. Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. How did you hear about this position? Tell us in this brief survey. You will find additional information about the job in the Duty Statement. Special Requirements Statement of Qualifications Please provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Applications received without an SOQ or those that do not respond to the specific questions below will not be considered. The SOQ must be typed, titled “Statement of Qualifications,” and each response must list all relevant experience, education, and training, including duties performed. The SOQ must not exceed two pages in length. • Please explain your previous ServiceNow administrative and development experience and why you feel you would be the ideal candidate for this role. • Provide an example of how you developed, implemented, or enforced architectural standards or governance rules. Describe the challenge, your approach, and how your actions improved consistency, security, or maintainability. • Describe how you've designed an integration architecture (REST, MID Server, IntegrationHub, event-driven). Minimum Qualifications All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements." Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website. Need help with your state application, resume, Statement of Qualifications, or interview preparation? The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Extensive knowledge of the ServiceNow platform, including system and application architecture, platform capabilities, the data model, CMDB, and Common Service Data Model (CSDM). • Experience leading technical projects, architecting scalable solutions, establishing development standards, and mentoring or training developers. • Demonstrated experience developing ServiceNow features and custom applications using JavaScript, HTML, CSS, and related ServiceNow development tools. • Experience designing and developing integrations using REST APIs, SOAP, IntegrationHub, Flow Designer, MID Servers, and event-driven or asynchronous integration patterns. • Experience maintaining and upgrading ServiceNow environments, implementing platform security and access controls, and applying secure development, source control, CI/CD, and automated testing practices.