Senior Technology Analyst, Managed Services Operations JO#6318 (Senior Technology Analyst)

Job Description and Duties RESPONSIBILITIES • Serve as the technical subject matter expert for data center operations, engineering, administration, cloud hosting and third-party vendor operational support • Serve at the Judicial Council lead and subject matter expert (SME) supporting technical consulting services to the courts for various IT initiatives, data center hosting, cloud migration services, and networking solutions. • Cloud architecture and engineering specifically for Microsoft Azure, Microsoft 365 and Amazon Web Services (AWS). • Microsoft server-based applications the agency uses: Active Directory, DNS, Email and critical applications and environments such as the virtual desktop and servers using VMware. • Engineering and administration of MS365 licensed products • Administration of enterprise systems including Active Directory, DNS, DHCP, Exchange email, mail archiving, utilizing the Microsoft 365 Admin Center • Perform asset management and tracking functions, software licensing administration, maintains support coverage information • Analyze, develop, and/or edit various court or Judicial Council Application Services, IT procedures, projects, reports, and technical documentation to ensure they follow industry best practices, meets contractual requirements and make recommendations based on technical expertise. • Provide direction, oversight, and technical subject matter expertise in the development, review, and presentation of the Quarterly Capacity Plan (QCP). • Manage a portfolio of various technical consultative support services that can be leveraged by the courts statewide. • Subject matter expert for research and analysis for emerging technologies and processes to stay current with industry best practices. Develop communications and presentations for technical and non-technical audiences. Other Duties and Responsibilities: • Attends staff meetings (weekly) • Attends training to complete training requirements (annually) • Maintain knowledge in current and emerging technologies (monthly) • Attending various vendor demonstrations and training (as needed) • Attends the Judicial Council technical team meetings (weekly) • Attends the Judicial Council enterprise architect status meeting (weekly) Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: MINIMUM QUALIFICATIONS Bachelor’s degree, preferably in computer science, information systems, or a related field, and five (5) years of experience maintaining complex infrastructure with extensive knowledge in assigned area of expertise such as servers, hardware, operating systems and/or network operating systems, network hardware, telecommunications, and security. Possession of a bachelor’s degree in computer science, information systems, or directly related field may be substituted for one of the years of required experience. An additional four years of professional experience as noted above may substitute for the bachelor’s degree. Or, additional directly related experience and/or education may be substituted on a year-for-year basis. OR One year as a Technology Analyst with the Judicial Council of California or one year of experience performing the duties of a class comparable in the level of responsibility to that of a Technology Analyst in a California Superior Court or California state-level government entity. Desirable Qualifications: • Excellent presentation skills • Excellent written skills • Excellent MS Word, Excel, Project, Power Point and Visio skills • Excellent understanding of various cloud platforms and providers • Experience with cloud architecture, design, engineering, administration and implementation • Experience with VMWare design, implementation, operational support, licensing • Experience in industry-standard project management methods, tools, techniques, and processes OTHER Please note, if you are selected for hire, verification of employment authorization to work in the United States will be required.