Senior Vocational Rehabilitation Counselor, QRP (Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional)

Job Description and Duties This position is located in the city of Sacramento, CA. The incumbent must be able to communicate professionally and respectfully with individuals from diverse backgrounds using phone, email , other technologies, and in- person interactions. Responsibilities include providing excellent customer service to internal and external stakeholder, completing assignments in a timely manner, resolving concerns at the lowest appropriate level, offering alternative dispute- resolution options, and elevating issues when necessary. The role requires initiative, sound judgment, strong organizational and problem solving skills, and resourcefulness. Multiple vacancies may exist. You will find additional information about the job in the Duty Statement. Special Requirements If mailing in an application, include JC#536640 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the “Questions” tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job. Employment Application (STD.678): It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered. SVRC, QRPs: A Master's degree in Rehabilitation Counseling, counseling or a closely related field from a recognized institution and successful completion of one graduate course with a primary focus on the Theories and Techniques in counseling is mandatory. Reliability, dependability and exceptional interpersonal skills are essential. Upon hire, applicant may be required to provide official college transcripts. Statement of Qualifications • Please describe how your education and or past work experience makes you the best qualified candidate for the Senior Vocational Rehabilitation Counselor, QRP position with the Northern Sierra District, Department of Rehabilitation. • Give specific examples of your past experience (s) and explain how they relate to the duties and tasks of the Senior Vocational Rehabilitation Counselor, QRP position in the Laguna Creek Branch office. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect; • Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails; • Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations; • High level of organizational skills and office equipment and processes proficiency; • Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio • Knowledge of department's mission and goals; • Experience communicating with and providing information regarding DOR services to applicants and consumers