Public Information Supervisor (Deputy Labor Commissioner Supervisor)

Job Description and Duties Public Information Unit Overview: The Public Information Unit (PIU) is the subject matter expert in various Labor Commissioner’s Office (LCO) program areas to interview and provide dedicated consultation services to the public on the phone or in-person (walk-in assistance or appointments) at a local district office regarding newly filed claims, applications and/or reports of labor law violations. The Public Information Unit prepares and completes referrals and recommendations to the relevant program area to further process the claim, complaint, report or application filed. The Public Information Unit also coordinates and leads intake workshops or clinics. All DIR employees are expected to conduct themselves in a professional manner that demonstrates respect for all employees and others they encounter during work hours, during work-related activities, and anytime they represent the Department. Additionally, all DIR employees are responsible for promoting a safe and secure work environment, free from discrimination, harassment, inappropriate conduct, or retaliation. Under the general direction of the Deputy Chief or their designee, the Public Information Supervisor is responsible for directing, supervising, planning, organizing, and reviewing the work of team members who provide intake consultation assessments for all programs within the Labor Commissioner’s Office (LCO), as well as providing ongoing training and education to ensure compliance with applicable laws, rules, regulations, and departmental policies and procedures. In addition, the Public Information Supervisor collaborates with all programs and stakeholders to promote education and access for the public and bring forth labor law enforcement awareness. The incumbent also oversees a variety of special projects designed to improve efficiency, effectiveness, and customer satisfaction with LCO’s claims and/or complaint processes. This is a first full supervisory level. The Public Information Supervisor will be expected to demonstrate a commitment to the Mission and Vision of the Division and execute duties in a Trauma Informed approach. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Deputy Labor Commissioner Supervisor job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4766 You will find additional information about the job in the Duty Statement. Special Requirements A Statement of Qualifications (SOQ) is Required. As part of the required application packet, interested applicants must submit an SOQ with their application. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. SOQ must be typed in 12-point Arial font and be no more than one page in length. Applicants who fail to answer the question or submit an SOQ may not be considered. Resumes, letters and other materials will not be evaluated or considered as a response to the SOQ. Candidate name is entered at the top of each page and address the following inquiry: 1) Please describe your professional experience as it relates to the Duty Statement for this position. Please give job title, specific examples, and length of time in the specific role. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: The incumbent must have a lucid understanding of the California Labor Code and the Industrial Welfare Commissioner Orders as well as a sympathetic understanding of the labor problems; sound judgment; reliability; impartiality; tact; firmness; patience; neat personal appearance; professional demeanor and attire; and a willingness to travel and be able to work irregular hours. The incumbent must possess strong skills in decision making; interpersonal and leadership ability, initiative, and resourcefulness to complete tasks; conflict prevention and resolution; organizational change and time management; analytical and attention to detail; effective collaboration; researching current laws and policies; mathematical calculations; as well as proficient in Excel and other Microsoft applications. Confidentiality and discretion are required due to the nature of the documents and information handled. Provides and promotes outreach to educate the public and engages community stakeholders to address issues and build better enforcement awareness.