TAX TECHNICIAN (Tax Technician II, Board Of Equalization)

Job Description and Duties Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video. This position is located in Sacramento, at the May Lee State Office Complex and shall consider Tax Technician II or Tax Technician I. Find additional information about the job in the Duty Statement below. When traditional avenues are unable to resolve a taxpayer’s issue, concern, or problem, the Taxpayers’ Rights Advocate Office (TRA) is the place they contact. As a Tax technician I/II (TTI/TTII) in TRA, you thrive in a collaborative, adaptable, and welcoming environment, where your ability to listen and evaluate each taxpayer’s unique situation is essential to your success. As a small office, TRA offers a warm, flexible, relaxing atmosphere, that will support you as you learn and grow. The TT I/II may be the taxpayers’ first point of contact with the TRA Office and must exercise tact, empathy, and good judgment. The TT I/II is responsible for working on technical assignments or assisting team members in communicating with taxpayers. Working for the California state government allows an opportunity to be of service to your fellow Californians. Working with the California Department of Tax & Fee Administration (CDTFA) means doing that PLUS helping businesses and taxpayers in ways you may not have imagined. At the CDTFA, we are committed to lifting each other up and supporting our team members to be their very best, as we serve the public. We offer mentoring and training to all team members with the hopes you find your path to excellence. TT II: The TT II performs a full range of more complex technical duties. The incumbent will exercise a high degree of judgment and perform a wide variety of routine advisory services to taxpayers and other governmental agencies by phone or in writing and is responsible for performing a variety of technical functions for the TRA Office. TT I: The TT I learns and performs common office duties. The incumbent provides a wide variety of routine advisory services to taxpayers and other governmental agencies by phone or email and will learn and perform a variety of technical functions for the TRA Office. Here is the link to the exam bulletin TAX TECHNICIAN II: Exam Bulletin | CalCareers Here is the link to the exam bulletin TAX TECHNICIAN I: Exam Bulletin | CalCareers This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change. Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program. How did you hear about this opportunity? Tell us in this brief survey. You will find additional information about the job in the Duty Statement. Special Requirements • This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify. • Position requires employees to be fingerprinted and successfully pass a background investigation. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Competent in computer programs such as Excel, Outlook, and Word. • Exceptional Customer Service and Communication skills. • Ability to be an active listener. • Ability to stay objective, positive and demonstrate empathy under pressure. • Ability to work on multiple tasks simultaneously. • Good organizational and time management skills and flexibility in response to changing workloads and priorities.