Public Safety Dispatcher (Public Safety Dispatcher, California Highway Patrol)

Job Description and Duties Golden Gate Communications Center (GGCC) is a public safety answering point. PSD’s answer 9-1-1 calls, public and allied agency calls, and make out-going calls to service providers, allied agencies and citizens. This classification requires a certified net typing speed of 40 words per minute. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Drug Screening be passed prior to being hired. • The position(s) require(s) a Background Investigation be cleared prior to being hired. • The position(s) require(s) Medical Clearance prior to being hired. • The position(s) require(s) a(n) Typing Certificate. You will be required to provide a copy of your certificate prior to being hired. • Incumbents currently in the classification who are eligible to transfer shall upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, form to this job control. The most senior same-class transfer applicant who responds by the final filing date shall be selected. CHP 220N link: https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdf • This position requires the ability to type at a minimum speed designated on the Classification Specifications (link available in the minimum requirements section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed prior to being hired. Additional information regarding acceptable typing tests: https://www.calcareers.ca.gov/CalHRPublic/GeneralInfo/TypingCertification.aspx • Possession of Minimum Qualifications will be verified prior to appointment. To satisfy the minimum qualification requirement with education, you must include your unofficial transcript(s)/diploma for initial review. Original diploma or official, sealed transcripts will be required prior to the start date. Applicants with foreign transcript(s)/degree(s) must provide a third-party transcript/degree credential evaluation that indicates the number of units to which the foreign coursework is equivalent. • The CHP utilizes their own Public Safety Dispatcher certification list. Applicants must meet the minimum qualifications for the Public Safety Dispatcher classification to be eligible to take the examination. To obtain certification list eligibility, please view the examination bulletin link at https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=3727 and follow all instructions. In addition to applying for the examination, applicants MUST submit an application to this Job Control in order to be considered for the position. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Employees are expected to report to work on time, with a minimum number of absences and are expected to work nights, week-ends and holidays. Employees must be able to work independently and cooperatively with a large group of people; perform multiple tasks simultaneously in a fast paced work environment; work under stress and maintain composure; hear in the presence of significant background noise; retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely; speak over the radio/telephone quickly and be easily understood; communicate effectively; adapt quickly to a variety of personalities and situations; give professional and courteous service to every contact; determine officers welfare from voice inflection; establish priorities and take appropriate action; extract critical information from incoming calls and take effective action; anticipate officers need for assistance and act clearly and quickly; type information into a computer quickly and accurately while receiving verbal information; recognize standard alpha-numeric sequences.