Public Safety Dispatcher (Public Safety Dispatcher, California Highway Patrol)

Job Description and Duties The Sacramento Communications Center is a public safety answering point. Employees answer 9-1-1, public, allied agency telephone lines as well as making outgoing calls to service providers, allied agencies and citizens. PSD's provide radio dispatching services to seven CHP offices. PSD's must document information in a Computer Aided Dispatch (CAD) System accurately, quickly and take the appropriate action on each call. Employees work various shifts, including weekends and holidays. They are required to work overtime as needed. They must consistently report to work on time with a minimum of absences. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Drug Screening be passed prior to being hired. • The position(s) require(s) a Background Investigation be cleared prior to being hired. • The position(s) require(s) Medical Clearance prior to being hired. • The position(s) require(s) a(n) Typing Certificate Certificate. You will be required to provide a copy of your certificate prior to being hired. • The CHP utilizes their own Public Safety Dispatcher certification list. Applicants must meet the minimum qualifications for the Public Safety Dispatcher classification to be eligible to take the examination. To obtain certification list eligibility, please view the examination bulletin link at: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=3727 and follow all instructions. In addition to applying for the examination, applicants MUST submit an application to this Job Control in order to be considered for the position. • Persons currently in the classification who are eligible to transfer please upload a completed and signed CHP 220N, Request for Transfer-Nonuniformed, to this job control. The most senior same-class transfer who responds by the final filing date shall be selected. CHP 220N link: https://chp2go.sharepoint.com/sites/Starpoint/Forms/shared%20documents/loadforms/Chp220N.pdfaccordance with General Order (G.O.) 10.6, Field and Headquarters Assignments and Transfers NonUniformed Employees. • Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original or official sealed transcripts will be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree evaluation that indicates the number of units to which the foreign coursework is equivalent. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Employees that work independently and cooperatively with a large group of people. • Perform multiple tasks simultaneously in a fast paced work environment. • Work under stress and maintain composure. • Hear in the presence of significant background noise. • Retain, recall and apply pertinent policies, procedures and other information and follow instructions precisely. • Speak over the radio/telephone quickly and be easily understood. • Communicate effectively. • Adapt quickly to a variety of personalities and situations. • Give professional and courteous service to every contact. • Determine officers welfare from voice inflection. • Establish priorities and take appropriate action. • Extract critical information from incoming calls and take effective action. • Anticipate officers need for assistance and act clearly and quickly. • Type information into a computer quickly and accurately while receiving verbal information. • Recognize standard alpha-numeric sequences.