Enterprise Procedures and Training, Team Lead (Analyst IV)

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Franchise Tax Board's Enterprise Procedures & Training Program within the Enterprise Talent Development Section is looking for a knowledgeable and dynamic Enterprise Procedures and Training Team Lead. This individual will be responsible for assisting in the coordination, scheduling, development, and maintenance of Enterprise Tax System (ETS) training materials for the enterprise. This effort involves monitoring system changes, analyzing training impacts, integrating enterprise training with division training, developing and updating Interactive Computer Based Training (iCBT) modules, and performing knowledge transfer activities. The lead will assist in the coordination and planning of material updates and publishing, while working closely with enterprise subject matter experts, IT partners, and various teams. This position will assist with keeping new and existing processes in alignment, ensuring both procedures and training content is updated and delivered to the enterprise timely and effectively, and enterprise and local content stay in alignment with one another. This individual will help promote an environment and atmosphere of teamwork, collaboration and cooperation consistent with the department's values among staff and managers across the enterprise. Additional positions may become available (RPA 2526-02167). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. • Strong collaboration, negotiation, and communication skills • Experience leading projects and working with multiple stakeholder groups • Experience facilitating engaging and effective meetings with various customers • Strong knowledge of Franchise Tax Board's (FTB) organization, operations, and systems • Ability to analyze personal income tax and business entity accounts, including knowledge and experience using Taxpayer Folder (TPF), Case Management (CM), Return Analysis (RA), Notifications, Taxpayer Information (TI), Business Entity Tax System (BETS), Accounts Receivable Collection System (ARCS), Professional Audit Support System (PASS), and Integrated Nonfiler Compliance (INC) or its equivalent • Strong knowledge of departmental policies, principles, practices, and procedures • Strong knowledge of Enterprise Procedures Manual (EPM), the update process, and how local business area procedures interact with EPM • Excellent written and verbal communication skills • Ability to communicate in a clear and concise manner to obtain understanding and gain buy in • Experience developing and delivering formal classroom-style training in various modalities • Experience in evaluating system and process updates to determine business process impacts and changes • Familiar with applying department writing and accessibility standards • Ability to foster cooperative working relationships • Ability to remain flexible with competing priorities and effectively prioritize competing demands • Experience using enterprise software like Adobe RoboHelp, Adobe Captivate, MS Project, Snagit, and/or TFS • Supervisor or Lead experience • Experience developing Computer Based Trainings (CBT), Interactive Computer Based Trainings (iCBT), Simulations, and/or eLearning training content