Management and Program Analyst

Summary This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency. Qualifications You may qualify at the BAND III level, if you fulfill the following qualification requirement: Applicants must have one year (52 weeks) of specialized experience at the next lower level/band, equivalent to the CS-II, PT-II, PE-IIA/B or GS-13 grade level in the Federal service which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience overseeing and performing a wide variety of administrative functions and services such as handling routine building maintenance issues, applying physical and information security policies and procedures, and/or monitoring, maintaining, and reconciling an office budget. Prior professional experience must demonstrate the ability to plan, organize, and control work involving diverse administrative activities, as well as the ability to gain cooperation and coordinate the work of others. Customer service skills as well as written and oral communication skills are also required. Requirements You must meet all qualification requirements before the announcement closes. How You Will Be Evaluated If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible. Your qualifications will be evaluated on the following competencies (knowledge, skills, abilities and other characteristics): Data Management, Leading Others, Oral Communication, Product Evaluation, and Technical Competence Required Documents To apply for this position, you must submit a complete Application Package which includes: RESUME: You are encouraged to use the USAJOBS resume builder to create your resume. In describing your experience, please be clear and specific. In addition to describing duties performed, you must provide the exact dates of each period of employment (from MM/YY to MM/YY) and the number of hours worked per week. We will not make assumptions regarding your experience. Failure to provide this information may result in disqualification. SF-50: You must submit a copy of your most recent Notification of Personnel Action (SF-50) that indicates your position information (i.e. title, series, grade). Do not submit awards. If you fail to submit any of the documentation listed above your application will be considered incomplete and will result in loss of consideration. How to Apply To apply for this position, you must complete the online application and submit the documentation specified in the Required Documents section below. A complete application package must be submitted by 11:59 PM (EST) on the closing date of the announcement to receive consideration. - To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application. - Follow the prompts to select your résumé and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. - After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.- You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/. If you are unable to apply online, please contact Melody Moses at mosesmm@gao.gov or 000-000-0000 by 4 p.m. on the closing date of the announcement. For technical issue with USAJOBS: Please refer to the USAJOBS help page.