Business Operations Assistant (Student Assistant)

Job Description and Duties THERE IS ONE VACANCY BEING ADVERTISED ACROSS MULTIPLE COUNTIES. THE INCUMBENT WILL BE HEADQUARTERED IN THE COUNTY NEAREST THE RESIDENCE OF THE SELECTED CANDIDATE. THE COUNTIES ARE: * Contra Costa or Sacramento County * This position supports the California Department of Public Health’s (CDPH) mission and strategic plan by supporting health equity, emergency preparedness, data modernization and innovative process improvements, and fostering professional development within the department, ensuring that CDPH remains resilient, inclusive, and impactful in its efforts to protect and improve public health outcomes for all Californians. Under the close supervision of the Office of Infectious Disease Preparedness and Response (OIDPR) Public Health Medical Administrator II (Office Chief), the Student Assistant will assist with a variety of administrative, technical, and project-related assignments in a learning capacity. The position requires effective oral and written communication skills and provides support to the OIDPR Office Chief and Assistant Chiefs through meeting and event coordination, presentation development, information gathering, and administrative support activities. The incumbent supports the use of emerging technologies and business tools, including AI Copilot and SharePoint, to enhance operational efficiency and improve business processes. Additional responsibilities include supporting procurement and service order activities, maintaining office records and documentation, assisting with customer service and triage functions, coordinating communications, and contributing to continuous improvement initiatives that support OIDPR operations. This non-tenured intermittent position will be limited to working up to 1,500 hours in a 12-consecutive month period. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/CDPHRecruitment You will find additional information about the job in the Duty Statement. Special Requirements Students currently enrolled in an accredited college or university may apply. Please submit a copy of your unofficial transcripts with your application package. Official transcripts may be required prior to employment and after completion of each semester thereafter. For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted. A completed State application (STD. 678) and any other relevant documents (e.g. unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # (535502) and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e. social security number, date of birth) from your documents prior to submission. Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application. If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience planning, coordinating and facilitating meetings, including agendas, logistics and follow-up • Experience creating appealing job aids, instructional materials, presentations, and graphics • Experience developing and documenting procedures, workflows or other process documentation • Experience coordinating or managing projects, including tracking tasks, timelines, deliverables, and follow-up • Experience providing excellent customer service • Creative abilities for development of employee engagement activities, events, or initiatives • Experience monitoring and managing shared inboxes, responding to inquiries, and routing requests • Strong and effective organizational and time management skills with multiple priorities at once • Ability to process requests for Purchase Orders and Service Orders, insuring adherence to all State administrative laws and regulations • Proficiency in Microsoft Word, Excel, PowerPoint, Visio, and various graphic design applications • Experience with infectious disease emergency response highly desirable Statement of Qualifications (SOQ) Instructions: To be considered for this vacancy, you must submit a Statement of Qualifications (SOQ) with your application. Please limit it to one (1) page using 12-point Arial font and include your name and Job Control Number at the top of the page. • The SOQ will be used to evaluate your qualifications for the position, as well as your ability to communicate information clearly and follow written instructions. In narrative format, summarize how your educational background, work experience, volunteer activities, coursework, student organizations, and/or other experiences have prepared you for this position. Describe your contributions and provide specific examples that demonstrate your communication, customer service, organization, and administrative support skills.