STUDENT ASSISTANT

Job Description and Duties DEPARTMENT STATEMENT ABC values diversity at all levels of the organization and is committed to fostering an environment in which employees from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive. ABC believes the diversity of our employees and their unique ideas inspire innovative solutions to further our mission. Join ABC and help us provide the highest level of service and public safety to the people of the State through licensing, education, and enforcement. SUMMARY Under close supervision of a Supervisor I and in accordance with established procedures incumbents will perform a limited range of duties relating to the Responsible Beverage Service Training Program (RBSTP) and ABC’s Online Licensing Services centralized support system. You will find additional information about the job in the Duty Statement. Special Requirements Must be a college student enrolled in undergraduate classes at an accredited college or university. A Statement of Qualifications (SOQ) is required. Please see the Statement of Qualifications Section below for instructions. A background investigation and fingerprinting are required before a candidate can be appointed to this position. All applicants not currently employed with the Department of Alcoholic Beverage Control will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire and fingerprinting. Interested individuals shall submit a completed State Examination/Employment Application (STD Form 678) or Electronic State Employment Application (through CalCareers Account www.jobs.ca.gov) and all other required documents as detailed in the job announcement. Resumes will not be accepted in lieu of a completed application. Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birth date, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission. Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting the Minimum Qualifications with education, you must include your unofficial transcripts/diploma for verification. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board. Failure to follow these instructions may result in your application not being considered for the position. Only the required documents listed in the job announcement will be reviewed when screening candidates. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Bilingual in English and Spanish (preferred but not required). Prior customer service, reception, or call center experience. Strong verbal and written communication skills. Proficiency with basic computer applications (e.g., Microsoft Office, email, databases). Ability to multitask, stay organized, and maintain accuracy in a fast-paced environment. Professional, reliable, and able to provide courteous service to diverse callers. Statement of Qualifications The SOQ is REQUIRED to elicit information regarding each candidate’s interest and experience in relation to this position. The completed SOQ shall not be more than two (2) pages, using Arial, 12-point font size and be organized. Resumes, cover letters, and other materials will not be considered as responses to the SOQ. Please describe your experience in the following: Why are you interesting in working as a Student Assistant in the RBS & Online Services Call Center, and what skills or qualities make you a strong candidate for this role?