SECTION CHIEF (Supervisor II)

Job Description and Duties Why Join DHCS? The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today! About this Role: Under general direction of the Manager II, the Supervisor II (Section Chief) oversees the functions of the Crisis Care Section and directs the work of direct staff and the work and staff in the Crisis Care Units. The Section Chief is responsible for managing the high priority workload associated with the development, implementation, and administration of the 988 Suicide & Crisis Lifeline (988) Program and the Medi-Cal Mobile Crisis Services benefit, to provide lifesaving behavioral health interventions for California's high-risk populations. The Section Chief serves as a Subject Matter Expert in matters relating to the implementation and administration of the Section's programs. The Section Chief is required to effectively lead a team; reason logically and creatively and utilize a variety of analytical techniques to resolve complex governmental and managerial problems; develop and evaluate alternatives; analyze data and present ideas and information effectively both orally and in writing; and consult with and advise administrators or other interested parties on areas related to Crisis Care Section services. The Section Chief also supports the daily operations of staff within the section, conducts personnel duties, plans and conducts trainings, and provides short-term back up to the Community and Crisis Care Programs Branch in the Chief's absence. Travel may be required up to 5% of the time with up to one day overnight stay. This classification was previously known as the Staff Services Manager II classification and is now referred to as the Supervisor II classification, effective January 1, 2026. Have questions and/or need assistance? Contact recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process! This position is not eligible for a visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship by the start date of employment. This position is subject to the Department's Conflict of Interest Code and filing a Statement of Economic Interests (Form 700) when assuming office, annually while in office, and upon leaving office. You will find additional information about the job in the Duty Statement. Special Requirements Simple Application Steps: If you are interested in this position, complete the following simple steps: • Review the education and experience minimum qualifications (MQ’s) of Supervisor II. See the SUPERVISOR & MANAGER SERIES JOB SPEC Minimum Requirements section above. • Complete the Supplemental Application and the state application by clicking “Apply Now” above. See below for detailed application instructions. • Submit your application package with all required documents, which include the Supplemental Application - see the "Required Application Package Documents" section of this posting. • Once you have applied, take the SUPERVISOR II EXAM. Education: If you are meeting minimum qualifications with education, you must include a copy of your diploma/degree and/or unofficial/informal transcripts for verification. Official transcripts may be required upon appointment. Supplemental Application Requirement Section: Applicants must include a Supplemental Application (SA) for this recruitment. You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position. The DHCS may not consider applicants who fail to provide an SA with their application. Resumes do not take the place of the SA. The SA response must be no more than two pages in length, double-spaced and using 12-point Arial font. You must indicate your Full Name and Job Control Number at the top right corner. Respond directly to the following Supplemental Application question(s): • Describe a time when you had to manage competing priorities with limited resources or staff shortages. How did you allocate your team to meet deadlines without risking burnout? Candidates who fail to provide an SA with their application or do not follow SA instructions may be disqualified. Resumes do not take the place of the SA. Travel may be required up to 5% of the time and may require overnight travel with up to one day overnight stay. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: - Ability to work collaboratively with multidisciplinary staff and stakeholders, both internal and external.- Ability to take initiative.- Ability to interpret legislation and implement policy changes.- Strong problem-solving skills.- Strong writing skills, analytical skills, and effective communication skills.