Personnel and Business Services Manager (Supervisor II)

Job Description and Duties Under general direction of the Deputy Director of Operations (CEA), the Personnel and Business Operations Manager (Supervisor II) serves as an administrative and operations manager, providing high level support across personnel management, facilities and IT coordination, and CV Commission Board operations. The Supervisor II is responsible for managing sensitive and complex personnel matters for GO-Serve and acting as a liaison with LCI HR. This is a highly visible, sensitive position responsible for all personnel issues impacting GO-Serve’s operations. The Supervisor II oversees personnel functions such as serving as the training coordinator, timekeeping, benefits coordination, and payroll issue resolution. The Supervisor II also manages IT equipment and facilities logistics in coordination with GO-Serve and the LCI IT team. The incumbent leads and implements best practices focused on achieving operational excellence in support of GO-Serve’s mission, vision, and values. You will find additional information about the job in the Duty Statement. Special Requirements The incumbent must be detail-oriented and possess strong written and verbal communication skills. Highly organized, creative, and self-motivated with the ability to prioritize and manage multiple projects simultaneously in a fast-paced team office environment. Demonstrated ability to act independently and as a member of a team with open-mindedness, flexibility, and tact. Ability to problem-solve and use critical and creative thinking to effectively perform work. Display good interaction skills and the ability to deal professionally, congenially and in a personable manner with the public, other governmental entities, and staff at all levels. Communicate successfully in a diverse community as well as with individuals from varied backgrounds. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience in human resources management within the State of California civil service system. • Experience handling complex and sensitive personnel matters with a high level of confidentiality. • Knowledge of CalHR, SPB, and other control agency policies, procedures, and resources. • Ability to interpret and apply policies and procedures consistently and accurately. • Proven ability to plan, organize, and manage high-level meetings involving internal and external stakeholders, in accordance to the Bagley-Keene Open Meeting Act. • Ability to work independently and exercise sound judgement with minimal supervision. • Ability to write professional correspondence, reports, agendas, and meeting minutes. • Ability to establish and maintain cooperative and collaborative working relationships and partnerships with representatives at all levels of government, the public, and internal stakeholders. • Ability to gain the confidence and support of executive and senior management and advise them on a wide range of administrative matters. • Strong organizational skills with the ability to manage multiple priorities under tight deadlines. • Demonstrated experience in managing and developing staff with a focus on fostering a collaborative and high-performance work environment. Statement of Qualifications STATEMENT OF QUALIFICATIONS (SOQ) SUPERVISOR II A Statement of Qualifications (SOQ) is required and must be submitted with your application. When completing the SOQ, you must title the page “Statement of Qualifications” and include your name and the Job Control number at the top of each page. You must list each question and provide your answer below each question. Responses should be no longer than two (2) pages in total length, single-spaced, and 12-point Arial font. Include all relevant experience, education, and training for the statements below. • Share how your skills, experience, education, and training qualify you as the best candidate for this position. • Describe your experience supporting a complex HR initiative involving organizational change. What was your role and what was the outcome? • Describe your experience planning and coordinating a complex meeting involving multiple internal and external stakeholders. How did you organize the logistics, manage competing priorities, and communicate with the participants?