Industrial Technical Coder (Program Technician)

Job Description and Duties THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE. DO YOU LIKE RESEARCHING? DO YOU LIKE BEING KEPT BUSY? WOULD YOU LIKE TO BECOME PART OF A TEAM THAT ADMINISTERS A FEDERAL PROGRAM COLLECTING EMPLOYER INFORMATION? THIS MIGHT BE THE JOB FOR YOU! The Employment and Payroll Group has an opening in the Quarterly Census of Employment and Wages (QCEW) Program for an Industrial Technical Coder (Program Technician). Coders review and assign industry codes to all employers that are covered under the California Unemployment Insurance laws. Coders will also re-evaluate existing industry codes already assigned to employers. A coder works under close supervision of a supervisor to assign county codes, physical location codes, and ownership codes for all types of businesses located within the borders of California. The coder will also review data already reported by employers using a variety of system generated listings including an address refinement list. The coder will use the telephone, Internet, and other computer systems and tools to complete their coding duties. Coders will also spend a portion of their day answering telephone calls from employers to assist them with their coding questions. Positions located at 9323 Tech Center Drive, STE 1000, Sacramento, CA, 95826. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours in the Personal Leave Program 2025 (PLP 2025) per month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Special Requirements It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov. Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing. If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the “Application Instructions’ section below and ensure the following: • Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the “Examination or Job Title(s) For Which You Are Applying” section located on Page 3 of your State Examination/Employment STD Form 678. • Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the “Explanations” section located on Page 3 of your State Examination/Employment Application STD Form 678. • Remove and do not submit the “Equal Employment Opportunity” questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. • Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. Examination/Assessment If selected for hire, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired. Click the examination link below for more information and to take the exam: Program Technician bulletin For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Type 25+ words per minute • Intermediate level knowledge of Microsoft Excel software, Outlook, and Word • Possess good telephone skills and ability to deal tactfully with employees and employers • Desire to be successful in a time sensitive work environment • Knowledge of the Internet and how to research and collect information • Be intuitive, and ask questions • Detail oriented - finding errors in numbers Statement of Qualifications Requirements A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter. Resumes and/or Cover Letters DO NOT take the place of the SOQ. Applications received without an SOQ or an SOQ submitted without following instructions may not receive further consideration and may be excluded from the hiring process. On no more than two pages, provide written responses to the following two prompts. Title the document “Statement of Qualifications.” • Describe your telephone experiences and/or face to face contact with customers. • Describe your experiences handling, reviewing and/or sorting documents, including any key data entry skills or experiences using a computer or databases.