PROGRAM TECHNICIAN

Job Description and Duties Under close supervision of the Lottery Manager (Sales), the Program Technician is responsible for performing a variety of duties related to providing specialized technical services to Lottery winners, players, retailers and sales staff. Please see duty statement for specific duties. This position requires a current Program Technician exam. If you need to take the exam or if your score has expired, click here to gain list eligibility. This position is headquartered at the San Diego District Sales Office. This position is not eligible for telework. When choosing a state organization to work for, there are a lot of options. Why choose the California State Lottery? People are drawn to the Lottery because we: • Are an energetic, creative, and talented team • Value diversity and inclusion in the workplace • Empower team members to bring their knowledge, expertise, and innovation • Recognize individual and team contributions • Support the importance of work-life balance • Invest in the professional development of our team members • Are dedicated to preserving our environment by lowering our carbon footprint All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements." It is highly recommended that you apply online using your CalCareers account. It is not necessary to return the contact letter if you applied electronically. Please ensure to monitor your email and/or CalCareers account for communication associated with your application submission. Effective July 1, 2025, specific Bargaining Units and associated Excluded State employees are subject to a salary reduction between 2% - 4.62% in exchange for hours for Personal Leave hours each month. For more details, please click here to visit the California Department of Human Resources (CalHR) website. You will find additional information about the job in the Duty Statement. Special Requirements • The California State Lottery Act provides that no person may be hired as an employee of the Commission if that person has been convicted of a felony or any gambling related offense. • This position requires a Background Investigation be cleared prior to being hired. • If you are basing your eligibility on education, (http://www.calhr.ca.gov/state-hr-professionals/pages/job-descriptions.aspx), provide your transcripts and/or diploma. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. Transcripts and evaluations may be unofficial; official transcripts will be required upon appointment. Please redact birthdates and social security numbers. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge of customer service principles, including the ability to handle challenging customers and retailers while providing service in a professional manner. • Proficiency with Microsoft Office Suite programs including Word, Excel, and PowerPoint. • Knowledge of basic research and data gathering and record-keeping techniques. • Bilingual skills are highly desirable, but not required.