Visitor Services Manager (Supervisor I)

Job Description and Duties SUPERVISOR I – SAN LUIS OBISPO COAST DISTRICT / HEARST CASTLE SAN SIMEON STATE HISTORICAL MONUMENT / VISITOR SERVICES The reporting location for this position is the Hearst Castle Visitor Center, 750 Hearst Castle Rd. San Simeon CA 93452. This position will work under the general direction of the Museum Director. The Visitor Services Manager is responsible for planning, organizing, directing, and continuously improving the District's visitor services program. The incumbent provides leadership for visitor-facing operations including Hearst Castle ticket office operations, reservation system administration, tour scheduling coordination, visitor capacity management, concessions oversight, visitor service contracts, customer service initiatives, and related administrative functions. The Visitor Services Manager works collaboratively with the State Park Museum Director, Guide Office Supervisors, District Administration, and third-party partners to monitor visitor services throughout the district. The incumbent may be required to work evenings, weekends, holidays, or irregular schedules during peak visitation periods, special events, or emergency situations. The position requires frequent interaction with visitors, employees, concessionaires, contractors, executive management, Headquarters staff, and partner agencies. Training and Development Assignments may be considered. This position is designated as not telework eligible. Occasional travel throughout the district may be required. This position requires a valid Class C driver’s license. You must answer the questions addressing your driver’s license on your application. Ensure you provide your driver’s license number, class, expiration date, and any endorsements and/or restrictions on your application. State housing is not available. For further information regarding this position, please contact Casey Dakin at (805) 835-8560 or at Casey.Dakin@parks.ca.gov. This recruitment may be used to fill identical vacancies which may occur within 180 days of the Final Filing Date of this job posting. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a valid California Drivers License (CDL). You must answer the questions addressing your CDL on your application. Ensure you provide your CDL number, class, expiration date, and any endorsements and/or restrictions. Candidates that believe they meet the Minimum qualifications based on a pattern of education from the classification description (specifications) must provide a copy of your degree/transcripts and/or license along with your application (STD. 678) to be considered for this position. If selected for the position transcripts will be required prior to appointment. DO NOT include any confidential information to your application or supporting documents (i.e., Social Security Number, birthdate, marital status, medical information, examination results, method of eligibility, etc.) SROA/SURPLUS Applicants: You must check the SROA/Surplus as your claimed method of eligibility and attach your SROA/Surplus letter as an additional document.