Product Delivery Manager - Hybrid Telework (Information Technology Manager I)

Job Description and Duties This limited term position may be extended up to 24 months and has the possibility of becoming permanent. Under general direction of the Electronic Health Record, Project Director, the Information Technology Manager I (IT Manager I) serves as a key leader within the EHR Program Unit, overseeing project management team, business solution analysts, and contracted usability/QA testers responsible for product delivery at go-live and ongoing system operations. The IT Manager I will develop and operationalize the future-state EHR operations model, including multi-disciplinary product teams, continuous release cadences, and aligned support structures. The role is accountable for embedding continuous improvement practices, monitoring operational effectiveness, and serving as a primary partner to the EHR vendor to ensure successful implementation, optimization, and lifecycle stewardship of the Continuum EHR system. ***Click on the link to complete the Department of State Hospitals Recruitment Survey: DSH Recruitment Survey You will find additional information about the job in the Duty Statement. Special Requirements ***While US mail applications are still accepted, applying electronically through your CalCareers account is strongly encouraged.*** NOTE: If applying by mail, please do not submit the “Equal Employment Opportunity” questionnaire (page 10) with your completed State Application (STD 678). This page is for examination use only. Candidates who reside outside of the State of California may be admitted to the job interview. However, upon job offer candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded. Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification, resumes and/or Statements of Qualifications do not take the place of the STD 678. You must clearly indicate the basis of your eligibility (i.e., list, transfer, SROA/Surplus, reinstatement, etc.), classification title, position number, and job control number in the Examination/Job Title section. Foreign Degrees or Transcripts – Applicants with foreign degrees or transcripts who wish to apply their coursework toward meeting the minimum qualifications of the classification must provide a transcript evaluation that indicates the number of units to which his/her foreign coursework is equivalent. DSH accepts foreign transcript evaluations that are completed by one of the services listed on these webpages: • National Association of Credential Evaluation Services or • Association of International Credential Evaluators, Inc. • https://www.ctc.ca.gov/credentials/commission-approved-foreign-transcript-evaluating-agencies Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • 3 years' experience with Electronic Health Record (EHR) systems and integration with ancillary applications such as pharmacy, laboratory, billing, and document management systems. • 3 years’ experience participating in or leading enterprise scale or statewide EHR transformation initiatives, ideally within public sector environments. • 3 years’ experience coordinating sequential, multi site technology deployments, including the use of structured lessons learned processes and continuous improvement methods. • Proficiency in Agile, hybrid SDLC, or iterative product delivery methodologies, especially across multi release environments requiring frequent coordination between technical and business teams. • 2 years’ Experience overseeing or collaborating in usability testing, accessibility evaluation, or multi tier QA processes for clinical or enterprise systems, including familiarity with industry standard testing tools. Statement of Qualifications A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ consists of questions that must specifically be addressed and submitted with an application. Resumes and cover letters DO NOT take the place of the SOQ. Applicants that do not submit the required SOQ will be disqualified. Requirements for Statement of Qualifications: • Paper Size to be 8 ½" x 11" • Left, Right, Top, and Bottom Margins to be 1" • Font type to be Arial, Font size to be 12 • Single-spaced, typed • Do not exceed two page in length Please respond to the following SQQ questions • Describe your experience leading multidisciplinary teams, including project managers, business analysts, testers, and clinical/technical partners to deliver complex technology or clinical systems. In your response, highlight how you have coordinated cross functional planning, guided staff through competing priorities, and ensured successful delivery of system releases or enhancements. Explain how these experiences prepare you to lead the EHR Program product delivery team and oversee release planning and roadmap execution. • Provide an example of a time when you designed, implemented, or enhanced an operational model for an enterprise level system (clinical, technical, or business). Discuss the governance structures, KPIs/OKRs, workflows, or feedback loops you established to improve system performance or operational effectiveness. Describe how the approach you used aligns with the needs of designing and operationalizing the future state EHR operations model. • Describe a situation in which you served as a primary liaison to a technology vendor or external partner for a large scale system implementation or optimization effort. Include how you facilitated joint planning, resolved issues, aligned release schedules, or ensured readiness across teams. Explain how your experience will support the role’s responsibility to collaborate closely with the Continuum EHR vendor and maintain unified operational alignment. • Describe your approach to building and sustaining strong working relationships with business partners in a complex, multi stakeholder environment. In your response, provide an example demonstrating how you have aligned technical objectives with business needs, fostered trust through clear communication and follow through, and collaborated with clinical or operational leaders to navigate challenges, drive shared outcomes, and ensure successful adoption of system or process improvements.