Information Technology Manager I (Information Technology Manager I)

Job Description and Duties Under the general direction of the Information Technology Manager II of the Web Content and Production Services section, the Information Technology Manager I successfully plans, organizes, directs and provides leadership, supervision, guidance, mentoring and support for all activities associated with customer relationship management, service management, and IT consulting and support of major computer systems and services critical to the support and business functions of the California State Legislature’s member offices and the Office of Legislative Counsel. Duties include but may not be limited to: • Oversee coordination of priorities and assignments for the Web Projects and Content Management Section, coordinating and monitoring all operational, project activities and planned activities for the supported websites.• Mentor subordinate staff on issues of project management, personnel resourcing, scheduling, budget, and communications with executive sponsors, project stakeholders, and the Senate and Assembly Rules Committees.• Knowledge of the Drupal content and website development methodologies and Rehab Act compliancy standards.• Demonstrate executive countenance and confidence required to arrive at decisions.• Exercise discretion when confronted with strong pressures for and exposure to disclose confidential information because of the partisan nature of the Legislature.• Establish and maintain strong cooperative and collaborative working relationship with agency executives, management, customers and vendors that culminates in successfully meeting customers’ expectations of products and services.• Prepare and review operational and project budgets and justifications for staffing and other resources.• Work outside of normal business hours and be reachable 24/7 via mobile phone as needed to meet customer needs. You will find additional information about the job in the Duty Statement. Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.) Employment Application (STD. 678): Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. School Transcripts: When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts may be required. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • In-depth knowledge of the legislative business process including business cycle and calendar to develop and support IT solutions that meet business needs • Five (5) or more years’ experience in customer relationship management, IT knowledge, consulting and support of the current technologies and industry trends in order to develop strategies which enhance the customers’ business and information technology needs • In-depth knowledge of the OLC’s mission, vision, values and the purpose goals, and objectives of the LDC within the OLC • Demonstrated ability to handle sensitive assignments/projects with tact and diplomacy; ability to handle rapidly changing priorities, and to work effectively under pressure and time constraints while maintaining the highest standards of professional, respectful and ethical conduct • Ability to communicate well both orally and in writing with legislative stakeholders, executive management, managers, supervisors, colleagues, team members, contractors, and vendors to include effective presentations