Program Supervisor (Supervisor I)

Job Description and Duties Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. About this Role Under the general direction of the Health Insurance Counseling and Advocacy Program (HICAP) Section Chief (Supervisor II), the Supervisor I, serves as the first level working supervisor that oversees the HICAP Section’s program operations, and supervises a team of program analysts that are responsible for a variety of program operation responsibilities, including program planning, assessment, and evaluation; general program coordination; formulation of policies, procedures, and program alternatives; and planning, implementing, and conducting training. This position supports Area Agencies on Aging (AAA) administration and local management of HICAP services, and grant management of the State Health Insurance Assistance Program (SHIP) and Medicare Improvements for Patients and Providers Act (MIPPA) federal grants. The position is expected to be a subject matter expert on program administration and retain the equivalent knowledge-level of a certified SHIP counselor. These responsibilities require a high level of interpersonal, analytical, and communication skills as well as independence of action in carrying out assigned responsibilities. Examination Information Those interested in obtaining employment with the California Department of Aging must apply and compete through the State recruitment process (3 Steps To A State Job). Applicants who successfully pass the examination will be placed on an eligibility list used to recruit for positions. To apply for the examination for this position, click on the link below to search for the examination and follow the “How to Apply” instructions in the examination announcement: CalCareers Exam/Assessment Search. If you already have list eligibility for this classification, you do not need to retake the examination, except when your list eligibility expires. For questions regarding the examination process and/or career opportunities with the California Department of Aging, please contact the Human Resources Branch at Careers@aging.ca.gov. You will find additional information about the job in the Duty Statement. Special Requirements This position is designated under the Conflict of Interest Code. The position is responsible for making or participating in the making of governmental decisions that may potentially have a material effect on personal financial interests. The appointee is required to complete Form 700 within 30 days of appointment and once per year. Failure to comply with the Conflict of Interest Code requirements may void the appointment. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Excellent interpersonal skills, ability to develop and maintain positive working relationships will all levels of staff both within the department and with external customers and stakeholders. • Strong supervisory and organizational skills, ability to set priorities and expectations, manage multiple projects, and meet deadlines within challenging time constraints. • Ability to work independently and with others along with the ability to guide and train staff both directly and indirectly. • Knowledge and/or experience in developing and implementing quality assurance and process improvement practices. • Knowledge and/or experience in managing federal grant projects. • Knowledge of and/or experience with the health care and social issues of older adults and persons with disabilities, Medicare and related insurance coverage options, and consumer advocacy. Statement of Qualifications Instructions All interested applicants are required to submit a Statement of Qualifications (SOQ). Please provide direct responses to each of the numbered items listed below. Applicants must number and include the full text of the SOQ items in their response. Please include specific examples of your education, training, and/or experience. SOQs must include your full name and be limited to a maximum of two (2) pages, single-spaced, in twelve-point Arial font. • Refer to the duty statement and describe your experience that demonstrates your competence in performing the responsibilities of this position in the following areas: • Team Support and Oversight • Supervision and Leadership • Partnerships and Collaboration • Describe your knowledge and/or experience with developing and implementing quality assurance and process improvement practices. • Describe your knowledge and/or experience with managing federal grant projects. • Describe your knowledge and professional experience working with the Medicare and Medi-Cal programs. Note: Resumes, cover letters, and other materials will not be accepted in place of the SOQ. Applications submitted without the SOQ will be considered incomplete and may not be considered for the position. The SOQ must be written solely by you and should provide specific details and examples that clearly demonstrate your qualifications based upon your own experience/education. Any submissions that are created, modified or include any type of artificial intelligence may be disqualified.