SUPERVISING PROGRAM TECHNICIAN II

Job Description and Duties Do you enjoy working in a fast-paced remote centered environment with variety in your work? The California Department of Insurance (CDI) is seeking a dynamic Supervising Program Technician II to supervise the day-to-day activities of Program Technician IIs. If this is you, then CDI may be the employer for you! Under the general direction of the Senior Insurance Examiner, Supervisor of Financial Analysis Bureau I, the incumbent is responsible for assisting in the development and maintenance of all processes and procedures necessary for the efficient operation of the Financial Record Unit. The incumbent acts as an expert resource for staff dealing with complex and sensitive problems/issues. The incumbent researches sensitive and complex questions about financial records, the confidentiality of records laws, public access to records, and provides technical information regarding same in person, by phone, or through written communication to the public, licensees, other agencies, and department staff. Effective July 1, 2025, the California Department of Human Resources (CalHR) implemented the Personal Leave Program (PLP) 2025 and related Pay Differential 386. PLP 2025 requires employees to receive a reduction in pay in exchange for monthly hours of PLP 2025 leave credits. The salary range(s) included on this job posting do not reflect the reduction in pay. For more information, visit the CalHR website (www.calhr.ca.gov). New to state service? Learn how to apply here. Please, take two minutes to check us out. You will find additional information about the job in the Duty Statement. Special Requirements Please attach (upload) all the required documents to verify that you meet the minimum qualifications for this position (i.e., degree, transcript, license, certificate). If you fail to provide the required documentation, your application package will be marked as incomplete and not considered for an interview. • Exam list eligibility - refer to exam link below. • Transfer eligibility, if applicable, for current/former civil service employees • Statement of Qualifications Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Ability to meet deadlines, take initiative, and work independently and/or in a team environment • Demonstrate consistent attention to detail • Ability to interact effectively with the public, Agency personnel, insurance companies and otherstakeholders • Willingness to learn new duties and new insurance financial filing tracking systems • Ability to maintain a courteous and professional demeanor at all times • Knowledge/Experience of California insurance codes and insurance financial filing business are a plus • Demonstrated skill in various computer applications, including Microsoft Word and Excel Statement of Qualifications A Statement of Qualifications (SOQ) is a narrative discussion explaining how a candidate’s education, training, experience, and skills qualify them for the position. The SOQ must be typed in 12-point font, use 1-inch margins, and not exceed three pages. In addition to addressing the candidate’s qualifications in relation to the duty statement and desirable qualifications, the SOQ must specifically address the following questions: 1. Describe your experience developing, implementing, and maintaining processes and procedures to support the efficient operation of a unit responsible for responding to public inquiries. Provide specific examples that demonstrate your role and contributions. 2. Describe your experience managing competing priorities, addressing complex and sensitive issues, and completing high-priority projects. Provide a specific example of a time you researched and responded to a complex or sensitive public records inquiry, explaining how you applied relevant confidentiality policies, statutes, regulations, industry standards, or other applicable requirements to develop an appropriate response.