Systems and Operational Support Manager (Supervisor I)

Job Description and Duties The CalSTRS Retirement Readiness Division is seeking a motivated individual to work as a Supervisor I on the Systems and Operational Support (SOS) Team. The Retirement Readiness (RR) Division is the principal area of the organization that develops, delivers, and coordinates educational services to CalSTRS members, employers, and staff. The goal of RR is to ensure that all members receive adequate, timely, and accurate information in order to make sound decisions regarding their CalSTRS benefits. Under the general direction of the Pension Program Manager II of Systems, Solutions and Strategic Development, the Systems and Operational Support Manager (Supervisor I) serve as a leader on the Retirement Readiness (RR) management team and performs managerial, supervisory and technical work related to RR operations and applications, overseen by the SOS unit. This unit is responsible for managing RR projects, including the scheduling system and the retirement benefit calculators, identifying business requirements, testing system functions against the business requirements, and coordinating the deployment of the system or application to RR staff. This position is in West Sacramento and requires up to 15% travel. The ideal candidate will possess the following skills: • Leads and manages staff while providing the coaching and mentoring necessary to establish a high-performing team. • Communicates effectively, both orally and in writing, with staff and management at all levels; offers thoughtful recommendations, exercises sound judgment, makes effective decisions regarding the benefit counseling program, and collaborates with business areas across other CalSTRS divisions and branches. • Analyzes data, establishes performance measures, and manages division goals, objectives, and initiatives. • Demonstrates technology experience and attention to administrative detail in a performance-driven organization. • Manages multiple projects effectively through strong organizational and time-management skills. • Maintains a strong commitment to delivering quality service and providing customers with appropriate options in a professional and diplomatic manner. • Acts independently with flexibility and a willingness to learn and adapt in a changing environment while managing multiple tasks and potentially conflicting priorities. • Demonstrates familiarity with pension systems and the ability to interpret and apply pension-related laws, policies, and procedures. Every 12 months, based on performance evaluation, employees may receive a 5% salary increase until they reach the maximum salary for the position. In July 2025, the State of California implemented the Personal Leave Program 2025. This program reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits for the duration of the program. The salary ranges shown on this job posting do not reflect the reduced amounts. Does this opportunity seem right for you? If so, see the Application Instructions section below and apply now. You will find additional information about the job in the Duty Statement. Special Requirements Statement of Qualifications Interested individuals must submit a Statement of Qualifications (SOQ) in addition to the standard state application (form STD 678). Your SOQ will be considered the first interview for this position. If your qualifications are competitive, you will be invited to an interview. When completing the SOQ, please include all relevant experience, education, and training, as applicable, and explain all answers thoroughly. Your SOQ should not exceed two pages, single-spaced, 12-point font and address the following questions: • Describe your experience managing, coaching, and developing staff while overseeing work processes, performance, resource allocation, and continuous improvement. If you do not have this experience, please describe how your skills and knowledge will prepare you to be successful in this position. • Describe your proficiency in analyzing data and developing dashboards or reports to communicate trends to all levels of management. Please provide specific examples and outcomes. If you do not have this experience, please describe how your skills and knowledge will prepare you to be successful in this position. • Describe your experience managing, or collaborating with, individuals who provide support related to system operations. Please provide specific examples and outcomes. If you do not have this experience, please describe how your skills and knowledge will prepare you to be successful in this position. Exam This position requires a current Supervisor I examination. If you need to take the examination or if your score has expired, click here to gain list eligibility. CalSTRS Personal Trading Program Investment Branch employees are required to participate in the CalSTRS Personal Trading Program which allows CalSTRS to monitor employees’ personal trading transactions in order to reduce risks associated with insider trading, front running, and misusing material non-public information. Upon accepting a position within the Investment Branch, you will be required to disclose your personal broker account information and be required to utilize a personal broker from a designated list as provided by CalSTRS. Background Investigation Prior to employment with CalSTRS, a background investigation (BI) will be conducted. The BI consists of a Personal History Statement and fingerprinting through the Department of Justice. The BI will check criminal and civil records and, if applicable, verify education and check driving records. CalSTRS Disclosure Requirements This position may be subject to disclosure and disqualification requirements concerning economic conflict of interest in government work, including the Conflict of Interest Code that applies to CalSTRS team members and the Political Reform Act, which require disclosure of certain investment information and use of a designated trading platform for securities transactions, as well as filing a Statement of Economic Interest (Form 700). Incompatible Activities This position is subject to the provisions of Government Code Section 19990. Upon accepting a position at CalSTRS, you will also be required to comply with the CalSTRS Incompatible Activities Policy by ensuring that outside work or activities are compatible and align with your professional activities or workplace obligations.