Supervisor, Document Management Unit (Supervisor I)

Job Description and Duties All applicants will be considered, however SROA/Surplus candidates will be given priority. Are you a strategic, people-focused leader who thrives in a dynamic, service-driven environment? The California Department of Tax and Fee Administration (CDTFA) is seeking a motivated and forward-thinking Supervisor I to guide our Document Management Unit within the Forms and Publications Section. In this critical leadership role, you will help shape how millions of Californians access important tax information—ensuring clarity, accuracy, consistency, and accessibility across the department’s most widely used forms and publications. Under the general direction of the Supervisor II, the Supervisor I leads the team responsible for the intake, development, production, and management of the CDTFA’s and the Board of Equalization’s (BOE) forms. This position is ideal for someone who enjoys balancing strategic planning with hands-on oversight and thrives in a collaborative, fast-paced environment. A strong candidate will bring excellent organizational skills, a talent for leading and developing teams, an eye for detail and design, and a commitment to public service. You should be comfortable managing both people and processes, eager to innovate, and able to translate complex requirements into high-quality materials that support taxpayers across California. This is an exciting opportunity to take on a leadership role that directly supports the public and shapes how one of California’s most essential resources—tax information—is communicated. You’ll work with a dedicated team, contribute to department-wide innovations, and help drive improvements that strengthen transparency, accessibility, and service delivery statewide. How did you hear about this opportunity? Tell us in this brief survey. Under Government Code 14200, this position may be eligible for partial telework for eligible candidates residing in California. All telework/hybrid schedules require staff to report to the office a minimum number of days per week. Schedules are subject to change. Currently, per the California Budget Act of 2025, all California Department of Tax and Fee Administration salaries are subject to the provisions of the State of California’s Personal Leave Program. This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin. This is the link to the exam bulletin for the SUPERVISOR I This is the link to the exam bulletin for the SUPERVISOR I (LEAP) You will find additional information about the job in the Duty Statement. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Strong leadership skills with experience supervising, coaching, mentoring, and developing staff in a production-driven environment. • Demonstrated ability to manage multiple projects, establish priorities, and meet tight deadlines with accuracy and professionalism. • Knowledge of forms management principles, including content development, editing, design standards, production scheduling, distribution methods, and electronic forms technologies. • Ability to analyze complex policy or legislative changes and translate them into clear operational requirements for forms and publications. • Experience developing or implementing department-wide policies, procedures, or standards related to forms, publications, or document management. • Strong analytical and problem-solving skills, including experience conducting studies, making data-informed recommendations, and implementing process improvements. • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences. • Familiarity with modern digital tools, workflow tracking systems, and technologies that support forms development, remote work, or large-scale document production. • Experience managing remote or hybrid teams and implementing strategies to measure productivity, maintain quality, and support collaboration. • Demonstrated initiative, adaptability, and a commitment to customer service and continuous improvement. • Ability to work cooperatively and effectively with internal and external stakeholders, including program staff, management, vendors, and government entities. Statement of Qualifications (SOQ) Applicants are required to submit a Statement of Qualifications (SOQ) for this recruitment. The SOQ is a narrative discussion prepared by the applicant describing how the applicant’s skills, knowledge, abilities, education, training, and experience qualify them for the position. The SOQ also serves as documentation of each candidate’s ability to present information clearly and concisely in writing. The California Department of Tax and Fee Administration will not consider applicants who do not include an SOQ with their application. Resumes will not be accepted in lieu of an SOQ. Additionally, your SOQ must include: • Require name on SOQ. • Require Job Control Number on SOQ. • The SOQ must be no more than two pages in length, single-spaced. Please respond directly to the following SOQ question(s): • How your experience, education knowledge, or training correlate to the position? SOQs that do not include the candidate’s experience, education, knowledge, or training as related to the position will not be considered and the applicant will be disqualified. Resumes do not take the place of the SOQ.