Survivor Benefit Team Leader (Supervisor I)

Job Description and Duties Anticipated Interview Dates: We anticipate holding in-person interviews beginning the week of December 1, 2026 . We look forward to meeting with you! Are you ready to lead a team and make a meaningful difference for survivors and beneficiaries? The Post-Retirement Survivor Benefits Section is seeking a Supervisor I who enjoys developing staff, solving complex problems, and delivering excellent customer service. Under the general direction of a Supervisor II, you will lead a team responsible for survivor benefit determinations, beneficiary eligibility reviews, benefit adjustments, and survivor eligibility status changes. You will assign and monitor workload, review casework for accuracy and compliance with laws and policies, and provide training, coaching, and performance feedback. You will also help resolve complex cases and escalated inquiries, improve procedures, and guide your team through process changes. If you enjoy supporting a team’s success, analyzing detailed information, and balancing quality and timeliness in a fast-paced environment, we encourage you to apply. Join us in supporting the CalPERS mission and providing timely, accurate benefits and compassionate service to survivors and beneficiaries. Telework Information: This position is eligible for a hybrid work schedule, with up to two days of remote work and three days or more onsite, per week. Sponsorship This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship. CalPERS does not participate in E-Verify for employment authorization purposes. Effective July 1, 2025, The California Department of Human Resources (CalHR) implemented the Personal Leave Program 2025 (PLP 2025). PLP 2025 directs that each employee shall receive a 3 percent reduction in pay in exchange for 5 hours PLP 2025 leave credits, monthly. The salary range(s) included in the job advertisement do not reflect the 3 percent reduction in pay. How did you hear about this position? Tell us in this brief survey. You will find additional information about the job in the Duty Statement. Special Requirements Minimum Qualifications All experience and education relating to the Minimum Qualifications (MQs) listed on the Classification Specification should be included in your application package to clearly demonstrate how you meet the MQs for this position. If you are using education to meet MQs, please include your transcripts with your application package. If you have a degree from outside of the United States, you must submit an evaluation of this degree to determine the US equivalency. If you need an evaluation, you can visit the National Association of Credential Evaluation Services (NACES) website to find organizations that provide these services. The Classification Specification is located on this Job Posting under "Minimum Requirements." Please Note: You may need to pass an examination to establish list eligibility prior to a final offer of employment. To find and take an exam, visit CalHR’s CalCareers website. Need help with your state application, resume, Statement of Qualifications, or interview preparation? The CalPERS Career Services & Outreach team provides comprehensive support throughout the CalPERS hiring process. Our services include one-on-one online consultations for application assistance, Statement of Qualification review, and interview preparation. To schedule an appointment and receive personalized guidance from our team, please use the following booking link: CalPERS Career Services Consultations. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience coordinating assignments, projects, or workload, including tracking progress and prioritizing tasks to meet deadlines. • Experience training, mentoring, or supporting coworkers through sharing knowledge and providing constructive feedback. • Experience researching and analyzing detailed information and applying laws, policies, or procedures to resolve issues. • Strong customer service and communication skills, including explaining complex information and working collaboratively with others. • Experience identifying opportunities to improve work processes, reviewing work for accuracy, or contributing to the development of procedures.