Endpoint Management Lead (Information Technology Specialist I)

Job Description and Duties Per CCR 249.3, this job control may be used to fill subsequent vacancies. Under the direction of the Information Technology Manager I in the Infrastructure Operations Section (IOS), the Information Technology Specialist I serves as an Endpoint Management Lead in the Endpoint Management Office (EMO), providing advanced technical support to and for CDFA staff and enterprise information technology products and services. The incumbent performs duties within the Business Management, Client Services, and Information Security domains. The incumbent is a subject matter expert on critical operational and security-related maintenance and support tasks including hardware, firmware, and software patching and upgrading in support of vulnerability remediation and compliance for all endpoint devices and software. Responsibilities include administering profiles and configuration settings within enterprise unified endpoint and mobile device management (UEM/MDM) platforms, managing enterprise telecommunications technologies and platforms, hardware preparation and provisioning, troubleshooting and providing customer assistance for escalated service requests, and maintaining accurate, detailed, and up-to-date documentation and information in service management, information technology asset management, and related support systems. As an employee of the California Department of Food & Agriculture (CDFA), you are required to perform the “essential functions” of the job, with or without reasonable accommodation. If you are interested in becoming part of a diverse and inclusive workforce where talent, experience, and expertise are valued, then CDFA is the place for you!! This CDFA work location is near restaurants, coffee shops, and a farmer’s market. We are within walking distance to light rail/public transportation, across the street from beautiful Capitol Park, and two miles from Downtown Commons (DOCO). This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States. The CDFA does not participate in E-Verify for employment authorization purposes. You will find additional information about the job in the Duty Statement. Special Requirements A Statement of Qualifications (SOQ) is required and must be submitted with your Employment Application (STD. 678). Applications received without an appropriate SOQ based on the instructions below may be disqualified from this recruitment. Resumes, cover letters, and other documents will not be considered in lieu of the SOQ. The SOQ instructions and questions/prompts are below. • Restate questions/prompts prior to response • Include your name and job control number at the top of each page • Must be single-spaced, no more than two (2) pages, and Arial size 11 font • Describe the knowledge, skills, and abilities you developed while working in information technology roles that correlate directly and specifically to being a successful endpoint management lead as represented in the Duty Statement. • Describe a time when you had to learn or implement a new highly technical skill, solution, or role that you had very little exposure to or knowledge of. What skills and abilities enabled you to be successful? • For each of the identified tools/solutions, please provide detailed information indicating manufacturers/names of exact solutions used, level of expertise/use, and months/years of work experience with each: • Microsoft Intune • Microsoft Defender for Endpoint • Microsoft Entra ID • Microsoft PowerShell • Microsoft Teams/Teams Phone • Apple Business (Manager) • Apple Configurator • Adobe Admin Console