IT Help Desk Support (Information Technology Specialist I)

Job Description and Duties Under the direction of the Staff Services Manager II, Contracts, Grants and Loans Office, the incumbent serves as the supervising manager for the Contracts Unit within the California Energy Commission, and manages the professional staff who administer contract agreements. The Staff Services Manager I acts as the subject matter expert for questions and issues related to non-IT services contracts, and acts as an in-house consultant for determining the applicability of funding sources. The incumbent is an expert in the policies and procedures within the State Contracting Manual administered by the Department of General Services. Minimum Qualifications (MQs): The MQs for this classification can be found at https://eservices.calhr.ca.gov/enterprisehrblazorpublic/Public/ClassSpec/ClassSpecDetail/1400. The documents you submit in your application package must highlight how you meet the MQs. If the MQs are not met, you will not be considered for this position. Education Information: If you are using education to meet the minimum qualifications for this classification, please provide your unofficial transcripts. Applicants who completed their education outside of the United States (with foreign degrees/transcripts) must provide evaluated transcripts. The transcript evaluation must state the number of units to which foreign coursework is equal. Foreign education evaluation services can be found a https://www.naces.org. Official transcripts and official foreign degree transcripts will be required prior to appointment. If you are not using education to qualify for this classification, you do not need to submit transcripts. To bypass the required document, select Choose/Upload and select Bypass File. Please let us know how you heard about this position by taking a brief survey at CEC Recruitment Survey. You will find additional information about the job in the Duty Statement. Special Requirements You must include the following if you are applying by mail or in person: 1) How you are eligible (list eligibility, transfer within state service, reinstatement, SROA/surplus, etc.) in the Explanations box on the first page of the STD. 678. 2) The Job Control number JC-536664 and the title of the position you are applying for in the Examination(s) or Job Title(s) box on the first page of the STD. 678. 3) Request for Personnel Action Number RPA 210-125 in the Explanations box of the STD. 678. 4) Your original signature at the bottom of the first page of the STD. 678. 5) Include unofficial school transcripts with your application package if the position you are applying for has an educational requirement. You may be required to provide official transcripts if hired. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: 1) Demonstrated experience administering and supporting enterprise cybersecurity technologies, including endpoint security, security configurations, vulnerability management, security monitoring, and incident response. 2) Experience administering and supporting ServiceNow or another enterprise IT service management platform, including incident management, service requests, workflows, reporting, automation, and process improvement. 3) Experience administering identity and access management technologies, including Microsoft Entra ID, multifactor authentication, account provisioning, group management, access controls, and authentication services. 4) Experience administering and supporting Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and related enterprise productivity technologies. 5) Experience administering and troubleshooting enterprise network and telecommunications technologies, including wireless infrastructure, telecommunications devices, voice and collaboration technologies, user accounts, and related services. 6) Experience analyzing complex technical or security problems, evaluating alternatives, implementing solutions, and recommending improvements to enhance security, reliability, performance, and service delivery. 7) Experience leading or participating in information technology projects, including requirements analysis, solution evaluation, implementation, testing, documentation, and coordination with stakeholders and technical resources. 8) Strong verbal and written communication skills, including the ability to explain complex technical and security concepts to technical and non-technical audiences and develop clear technical procedures and documentation.