Compliance and Administration Coordinator (Analyst II)

Job Description and Duties The Strategic Organizational Leadership and Individual Development (SOLID) unit was established to help licensing and regulatory boards and bureaus better serve consumers by providing innovative, solutions-focused support. SOLID delivers strategic planning and employee training and development services across the Department. The SOLID Planning team works with board members, executives, managers, and staff to provide consulting in strategic planning, meeting facilitation and moderation, employee satisfaction and engagement planning, and survey development. These services help clients identify challenges, analyze complex issues, and develop effective solutions. The SOLID Training team delivers training and professional development for departmental employees, manages the Department's Learning Management System, and ensures compliance with the Department's strategic planning and training requirements. DCA is committed to diversity, equity, inclusion, and accessibility in carrying out its consumer protection mission, and solidifies this commitment starting with its recruitment efforts. DCA enriches its diversity through a workforce that reflects the population it serves, delivers successful results through inclusive teamwork where all contributions are valued, ensures every employee receives fair opportunities to succeed, and enables all employees to do their best by providing access to tools, resources, information, equipment, and career development. In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. You will find additional information about the job in the Duty Statement. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: · Excellent attention to detail and strong analytical, organizational, and project management skills. · Ability to manage a varying workload with competing priorities. · Ability to gather and analyze information and data. · Ability to identify problems and find solutions to complex and sensitive issues. · Ability to maintain confidentiality. · Excellent oral and written communication skills. · Excellent customer service. · Experience working with diverse stakeholders. · Ability to use tact and interpersonal skills to develop constructive and cooperative working relationships. · Ability to work with diverse groups of stakeholders, including human resources, executives, managers, rank-and-file staff, board members, and members of the public. · Experience moderating virtual meetings and facilitating in-person meetings. · Knowledge in State and Department policies and procedures related to the compliance monitoring, administrative, and liaising duties listed in the Duty Statement. · Experience in the administrative and reporting duties listed in the Duty Statement. · Experience with survey development.