OPP Operations and Office Coordinator (Management Services Technician)

Job Description and Duties The OOC exercises sound judgment and works in collaboration with Operations Unit staff to accomplish a wide range of responsibilities, including data tracking, operational coordination, and assisting with the development of recommendations for process improvement. The position requires strong interpersonal and technical skills and proficiency with various software tools to complete assignments effectively. The OOC supports the CDPH mission and strategic plan by ensuring efficient, innovative, transparent and customer focused operational processes through maintaining a culture of continuous process improvement that promotes health equity. The Management Services Technician (MST) serves as the Operations and Office Coordinator (OOC) within the Office of Policy and Planning (OPP). The OOC performs less difficult work in a wide variety of consultative and less complex analytical staff services assignments and administrative functions. The incumbent works under the supervision of the Supervisor I, Operations Unit Manager, within the Organization Capacity Branch of OPP. The OOC will perform within a team, and collaboratively to ensure OPP is providing excellent customer service to internal and external partners and efficiently conducting operational processes. In July 2025, the State of California implemented the Personal Leave Program (PLP) 2025. This program temporarily reduces employees’ monthly base pay in exchange for paid leave credits. This position is subject to PLP 2025 and will have a monthly base pay reduction of 3% in exchange for 5 hours of leave credits through June 2027. The salary ranges shown on this job posting do not reflect the salary reduction. This position may be eligible for telework. The amount of telework permitted is at the discretion of the Department and is subject to change, consistent with CDPH’s Telework Program. All employees who telework are required to be California residents in accordance with Government Code 14200. Candidates who reside outside of the state of California may be interviewed; however, the selected candidate must have a primary residency in the state of California prior to appointment (and continue to maintain California residency) as a condition of employment. Failure to meet this requirement may result in the job offer being rescinded. Travel may be required for this position. Reimbursement for travel takes into consideration an employee’s designated headquarters, as reflected in the duty statement, and is subject to regulations and bargaining unit contract provisions. All commute expenses to the designated headquarters office will be the responsibility of the selected candidate. The headquarters office location for this position is identified in the attached duty statement. Please let us know how you heard about our position by taking this brief survey:https://www.surveymonkey.com/r/CDPHRecruitmet You will find additional information about the job in the Duty Statement. Special Requirements For experience/education to qualify during the application screening process, and to ensure that minimum qualifications can be determined, applicants should include all employment history on the Employment Application (STD 678) and/or Resume, including detailed job descriptions, hours worked per week, and start/end dates (MM/DD/YYYY). Application packages without this information will experience delayed processing times and your eligibility for this position may be impacted. A completed State application (STD. 678) and any other relevant documents (e.g., unofficial transcript, copy of degree, resume, etc.) should be submitted electronically via your CalCareers Account. Please reference Job Control # 536345 and indicate the basis of your eligibility in the Examination(s) or Job Title(s) section. SROA and surplus candidates should submit a copy of their letter with their application. Please remove any confidential information (i.e., social security number, date of birth) from your documents prior to submission. Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application. If you are unable to submit your application electronically through your CalCareers account, please email apply@cdph.ca.gov for assistance and a CDPH Human Resources Division staff member will contact you to assist with the online application process or, a hard copy application package may be submitted through an alternative method as explained in the How to Apply section below. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience working with confidential /sensitive information • Experience with interpreting policies and procedure • Experience in document preparation, editing, and retention • Excellent customer service skills • Computer skills in Word, Excel, and Outlook, Teams