WCA Labor Compliance Analyst (LCA) (Analyst I)

Job Description and Duties The mission of the California Labor Commissioner's Office is to ensure a just day's pay in every workplace in the State and to promote economic justice through robust enforcement of labor laws. By combating wage theft, protecting workers from retaliation, and educating the public, we put earned wages into workers' pockets and help level the playing field for law-abiding employers. This office is also known as the Division of Labor Standards Enforcement (DLSE). We are looking for passionate and driven team members who seek to make a difference in the lives of workers and employers through education and enforcement of employment laws. This position is in our Wage Claims Adjudication Unit. To learn more about this program, visit: https://www.dir.ca.gov/dlse/dlseWagesandHours.html Under the Supervision of a Deputy Labor Commissioner Supervisor (Senior Deputy), Analyst I assist Hearing Officers in performing the less complex assignments related to the Wage Claim Adjudication process. Interprets and applies the rules and regulations of the Industrial Welfare Commission Orders and the California Labor Code to assess violations on liable employers in wage claim processing. In addition, performs a wide variety of duties in the enforcement of wage and hour laws in the Wage Claim Adjudication (WCA) program in accordance with the mission of the Labor Commissioner's Office (LCO). Please ensure application is complete with detailed job descriptions/tasks performed, employment beginning and ending date information, and hours worked per week. Failure to provide this information may disqualify your application. If you are using education to meet one of the patterns of the minimum qualifications, please submit a copy of your degree or transcripts with your application package. This posting may be used to fill future vacancies in accordance with 2 CCR §249.3 To be considered for this Analyst I job opportunity, applicants must be either reachable on an employment list, have transfer eligibility or have reinstatement eligibility. To take the exam and gain employment list eligibility, please click here to access the exam bulletin: https://calcareers.ca.gov/CalHrPublic/Exams/ExamBulletin.aspx?ExamControlId=4774 You will find additional information about the job in the Duty Statement. Special Requirements Please attach your SOQ to your application. Applications received without an SOQ will not be considered. Resumes and cover letters will not be accepted in place of an SOQ. Instructions: No more than two pages with one-inch margins, 12 Arial font. Number and respond to each question in the order they appear in this vacancy announcement (no duplicate responses). Failure to follow the requirements will result in your application not being considered. 1. Please describe your experience in managing a high-volume workload and how you maintained organized. 2. Please describe which office software you are most proficient in and how you used it to improve efficiency. 3. Please describe your experience in interacting with internal and external stakeholders who are difficult and demanding. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Knowledge of: State and related Federal labor laws; orders of the Industrial Welfare Commission; principles, practices, and terminology of labor relations work; purposes, organizations, and trends of employee and employer organizations; terminology used in various occupations; methods of compiling and presenting data; investigating and interviewing techniques and procedures. Skill of: Active listening and fact-gathering in order to achieve comprehensive investigation. Questioning and clarifying skills to grasp both the facts and the areas of controversy. Skill of organization and time management in order to prioritize multiple cases and assignments. Skill of decision-making and problem-solving skills in order to investigate cases effectively and efficiently. Critical thinking skills in order to analyze problems and examine date. Skill of good judgment in order to maintain the integrity of the decision-making process. Skill to review documents and/or findings analytically and concisely. Summarizing skills in order to set out the main points of controversy and frame the issues using the correct facts, law and analysis. Skill of decorum in order to engage the parties productively and with respect. Ability to: Interpret and apply State and related Federal labor laws, and orders of the Industrial Welfare Commission; analyze testimony and other types of evidence and draw correct conclusions; deal tactfully, effectively, and impartially with employers; conduct difficult and involved investigations of alleged violations of labor laws and Industrial Welfare Commission orders; deal with law enforcement problems tactfully but effectively; analyze situations accurately and take effective action; analyze data; and communicate effectively.