Business Continuity Analyst (Information Technology Associate)

Job Description and Duties Under the general supervision of the Business Continuity, Information Technology Manager I (ITMI), the Information Technology Associate (ITA) will act as the Business Continuity Analyst, performing hands-on execution of Business Impact Analyses (BIAs) and Business Resumption Plans (BRPs) in partnership with program offices; assisting in maintaining Continuity of Operations Plans (COOP) and Technology Recovery Plans (TRP); managing continuity documentation; supporting stakeholder coordination; developing and delivering status presentations; assisting in continuous improvement efforts; and maintaining continuity records and SharePoint content. The ITA serves within the Business Continuity Unit (BCU) of the Departmental Strategic Governance, Risk & Compliance (DSGRC) Branch under Internal IT Services (IITS), which oversees enterprise business continuity activities for the California Department of Technology (CDT). The IT Associate performs a variety of recuring, well-defined IT tasks, following established procedures, templates, and frameworks independently and seeking guidance with non-standard activities. Telework This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Visa Sponsorship Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. You will find additional information about the job in the Duty Statement. Special Requirements Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed state application (STD. 678) – For exam use only. Please do NOT include your Social Security Number on any of the submitted documents. All interested applicants are required to submit a Statement of Qualifications (SOQ). You must provide direct responses to each of the numbered items listed below. Each individual response must be numbered and include the full text of the numbered items prior to your response. The SOQ header should include the Job Control #, your name, “Statement of Qualifications” and your response. Resumes, cover letters and other material will not take the place of the required SOQ. Applications without an SOQ will not be considered. Your response to the SOQ should be no more than three (3) pages in length, formatted in 12pt Arial font, and should have a one-inch margin. The SOQ serves as a key component of the examination and hiring process and will be used to evaluate your qualifications, as well as your written communication skills. The SOQ is considered a writing sample and must clearly reflect your own knowledge, skills, abilities, and experience. While tools such as artificial intelligence (AI) (e.g., ChatGPT), internet resources, or third-party reviewers may assist with research or preparation, by submitting your application you certify that your SOQ is your original work, written in your own words, and accurately represents your background and qualifications. Failure to submit an SOQ that is your own work, including the use of AI-generated or substantially AI-assisted responses that misrepresent your abilities, may result in disqualification from the examination or hiring process. If such misrepresentation is discovered after appointment, it may constitute dishonesty and could result in adverse action, up to and including dismissal from State service. Question 1: Program Support, Analysis & Documentation Provide an example where you gathered, analyzed, validated, and documented information to support a program or operational effort. What was your role and how did you identify inconsistencies, address gaps, and communicate your findings? Question 2: Stakeholder Coordination & Work Management Describe a situation where you coordinated with multiple stakeholders while balancing competing priorities or deadlines. How did you organize the work, communicate expectations, manage changing priorities, and ensure timely, accurate completion? Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge of business continuity, emergency management, disaster recovery, or related operational support functions. • Organizational skills and the ability to track tasks, follow instructions, and complete assignments accurately and on time. • Ability to research, gather, and summarize information from multiple sources to support continuity and emergency response activities. • Written and verbal communication skills, including the ability to prepare clear notes, summaries, or basic documentation. • Experience with working collaboratively with others and maintain effective working relationships. • Ability to analyze information, identify inconsistencies, and apply basic problem-solving skills. • Experience with standard office software and collaboration tools (e.g., Microsoft Word, Excel, Outlook, Teams, and SharePoint). • Ability to change priorities, learn new concepts quickly, and work effectively in a structured environment. • Attention to detail and commitment to producing accurate, high-quality work. • Ability to maintain confidentiality and exercise good judgment.