INFORMATION TECHNOLOGY ASSOCIATE

Job Description and Duties Are you looking for an exciting and fast-paced career? Join the California Governor's Office of Emergency Services (Cal OES) and be part of an organization that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you are interested in a challenging opportunity in a high-energy, team-oriented environment, you are encouraged to apply. Incumbent will be working in a fast pace environment to monitor and provide emergency communications in both steady state and in State Operations Center activations. Under the general supervision of the TSM I Sup, the ITA performs effectively in a fastpaced environment with constantly changing priorities; research and analyze new client technologies; performs welldefined tasks requiring innovative problem-solving within guidelines in the specialized Internet Protocol (IP) based Public Safety Emergency Communication systems, and functions as an advisor to stakeholders in emergency communications. All Information Technology (IT) Series positions and duties are reviewed by the California Office of Emergency Services (Cal OES) Chief Information Officer (CIO) to ensure compliance with State Administrative Manual (SAM) and Government Code. This position performs work in the Business Technology Management, Client Services and Software Engineering domains. You will find additional information about the job in the Duty Statement. Special Requirements Application Package RequirementsTo have your application considered for this job opportunity: • List the Job Code (JC) and Position Number for this position in the “EXAMINATION(S) OR JOB TITLE(S) FOR WHICH YOU ARE APPLYING” section on the State Application, STD. 678. • List your most current employment history first in the “EMPLOYMENT HISTORY” section on the STD. 678. • Provide the “From” and “To” dates with the month, day and year, the “Hours Per Week” that you worked and the Total Worked (Years/Months). You may include overtime hours. • You must complete the “DUTIES PERFORMED” on the State Application (do not note “see attached resume” in this section). Failure to comply and your application is considered incomplete. • SROA and Surplus are encouraged to apply and must submit a copy of their letter. • Please note consideration shall be given to work experience gained in a part-time or full-time job, regardless of whether the job was a paid or a volunteer position or was within, or outside of, state service. If using education to qualify please submit a copy of your transcripts. If selected, official transcripts will be required. Foreign education must obtain and submit verification of United States course/degree equivalency. NOTE: Incomplete applications received may not be considered. Resumes are welcomed but do not take the place of the completed State Application STD 678. Applications received via fax or email will NOT be accepted. If you would like confirmation of receipt, please send certified mail. **A candidate pool may be established for subsequent vacancies.****All hires may be subject to a criminal background check.****We encourage applicants to apply electronically.** Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Knowledge of CA State contracting guidelines, contract service level agreements • Effectively prioritizes, multi-tasks, and meets competing deadlines • Basic theory of NG 9-1-1 network, and NGCS, Cloud-based CPE components, and all other Internet • Ability to establish and maintain effective, professional working relationships • Ability to logically plan, organize work and adjust to evolving priorities and challenges • Ability to use good judgement, make decisions, and execute tasks • Knowledge of 9-1-1 and 9-8-8 telecommunications and IT terminology • Knowledge of the quality assurance practices and principles • Consult with and advise on a variety of subject-matter areas, translating technical data processing terms into everyday language • Strong organizational skills with the ability to manage multiple administrative priorities in a fast-paced environment • Proficiency using Microsoft Office Suite, including Excel, Outlook, Word, PowerPoint and Smartsheet applications • Ability to work independently with minimal supervision while also contributing effectively within a team environment • Strong written and verbal communication skills, including professional correspondence and coordination with vendors, staff, and external partners. • Ability to maintain confidentiality and handle sensitive or restricted information with discretion • Experience supporting emergency response operations, logistics coordination, or public safety-related programs is preferred • Ability to prioritize tasks, adapt to changing operational needs, and meet deadlines in a dynamic environment • Willingness to perform additional job-related duties and support operational needs as required to fulfill organizational goals and mission objectives Statement of Qualifications All applicants must provide a Statement of Qualifications (SOQ) for the hiring manager’s review. Failure to include an SOQ may disqualify an applicant from consideration. A resume in lieu of the SOQ responses may disqualify an applicant from consideration. A standard or generic SOQ may disqualify an applicant from consideration. Please review the Duty Statement and Desirable Qualifications for this position. SOQ FORMAT INSTRUCTIONS: • The SOQ should be no more than one page, single-sided, single-spaced in 12-point Arial font. PLEASE ANSWER THE FOLLOWING: • Describe your background, experience, education, and/or training that qualifies you for this position. • Describe your experience with “coordination” between internal staff and public customers. Please give an example. For assistance in uploading documents, including the SOQ, you may want to consider watching the following video from CalHR's Training Catalog: Upload SOQ to your Application Package