ANALYST II

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 Do you enjoy working with a dynamic fast-paced team where you can apply your technical and critical thinking skills at the enterprise level? The Information Validation Section is seeking an employee who is data-centric, highly analytical and ready for growth and opportunity. Under the general direction of the Analytical Team and Training and Procedures manager (Administrator I) in the Information Validation Section, the incumbent provides analytical support for the section. Responsibilities include researching and resolving system and production issues, analyzing data, preparing reports, and assisting with the development and implementation of procedures, training, and system enhancements. The incumbent serves as a point of contact for the section and works with staff throughout the department to research inquiries and identify solutions to business and system issues. The incumbent may also analyze proposed legislation and workload changes to determine potential impacts to section processes and resources. In addition, the incumbent participates in special projects and represents the section on departmental teams. The incumbent must exercise good judgment, initiative, and independence when completing assignments. Additional positions may become available (RPA 2627-00847). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. • Effective written and verbal communication skills, including the ability to speak confidently to large groups of people • Strong interpersonal, judgment, and decision-making skills • Ability to shift priorities and/or workloads in order to achieve program goals • Strong work ethic and enthusiasm • Ability to manage multiple assignments and meet deadlines • Ability to work independently and in a team setting • Ability to demonstrate strong initiative and self-motivation • Ability to develop and edit written materials • Excellent customer service skills and the ability to resolve customer issues effectively and efficiently • Ability to follow and uphold confidentiality practices and policies • Ability to use online research tools • Ability to be positive, motivated, enthusiastic, and flexible • Ability to effectively analyze issues, define problems, and recommend effective solutions • Ability to work with all levels of staff and management • Experience providing oral presentations to small and large audiences • Knowledge of department writing standards • Working knowledge of the Taxpayer Folder and Case Management applications, including the Return Analysis (RA) business process to the Enterprise Data to Revenue (EDR) Case Management application • Strong problem solving, analytical, planning, collaboration, and negotiation skills