Associate Systems Administrator (Information Technology Associate)

Job Description and Duties LIMITED TERM: State Fund’s Information Technology (IT) – Client Support Services Unit in Office Location has an opening for an Associate Systems Analyst. Under general supervision of the IT Supervisor II, the incumbent will: • Provide quality customer service as the single point of contact to customers by managing call activity, service tickets, and assuming accountability for issues/inquiry resolution • Administrate and maintain Windows Network Operating Systems, Active Directory, servers, network equipment, and telephone systems to meet site operational needs and systems goals • Coordinate/provide technical support and training (educating) end-users and local program operations Minimum Qualification: • Eighteen (18) months IT Technician experience • Two (2) years of IT Technical, analytical or computer systems or services experience • Some experience may be substituted for education • Please refer to the Class Specification section of this job posting for detailed information regarding the minimum qualification and job duties. On-site physical requirements: • State Fund has adopted telework for employees who can effectively perform their essential work functions remotely. However, this is an essential position where hybrid telework is required in conjunction with on-site requirements; where the selected candidate will report to their assigned location(s) on either a scheduled, rotational, or as-needed basis. • The selected candidate must be able to meet the essential on-site requirements by the agreed-upon start date, this could require but is not limited relocation. • State Fund is not considering relocation expense reimbursement for this position. This is a 12-month limited term position which may be extended, cancelled, or made permanent at any time. If becoming permanent, the selected candidate must be eligible for a permanent appointment at the time of the LT appointment or at the time of the conversion. You will find additional information about the job in the Duty Statement. Special Requirements Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay. To be considered, you must provide a fully completed STD 678 application and resume. If a Statement of Qualifications (SOQ) is required for this posting, it must also be submitted as instructed in the “Required Application Package” section. Alternative documents submitted in lieu of required Application, Resume, or Statement of Qualifications will not be accepted. Completed STD 678 must include duties performed, start and end dates, and hours worked per week for each position held. If this posting requires an SOQ, Artificial intelligence (AI) tools such as ChatGPT, website searches, and third-party reviewers can be helpful in researching responses to the SOQ; however, by submitting your application for this position, you understand and acknowledge the SOQ you submit is your own work, in your own words, and accurately reflects your knowledge, skills, abilities, and experiences. Submitting a document that is not your own may be cause for disqualification from the hiring process Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Two (2) years of IT Technician experience • Proficient knowledge of Windows Network Operating System, Windows Professional Desktop, Windows Exchange (server), Windows Outlook (desktop) and Active Directory • Proficient knowledge of the installation, maintenance, and troubleshooting of PC/LAN/WAN/Telecom/Mobile Devices • Working knowledge of standard software and Internet applications • Working knowledge of concepts used in network architecture (LAN/WAN) • Ability to work independently and as a team with co-workers and management to address and resolve issues • Working knowledge of client/server computing concepts • General knowledge of project management principles • Ability to keep current with respect to changing technologies • Ability to solve technical problems with a minimal amount of information • Ability to handle multiple priorities in a changing environment • Have excellent written and oral communication skills • Self-motivation, dependability, flexibility and the ability to work in a team environment