Public Engagement & Operations Analyst II (Analyst II)

Job Description and Duties Are you ready to launch or advance your career in state service? The Secretary of State’s Office, Political Reform Division, invites qualified candidates to apply for a permanent, full-time Analyst II position in the Public Area Unit. This is an exciting opportunity to join a collaborative and mission-driven team dedicated to promoting transparency and integrity in California’s campaign finance and lobbying processes. If you are detail-oriented, analytical, and passionate about public service, we encourage you to apply and make a meaningful impact. Under the general direction of a Supervisor I, this position is responsible for a wide variety of moderately complex and analytical tasks associated with the Secretary of State’s Political Reform Division. As a valuable team member, the incumbent will be responsible for responding to campaign filing inquiries in accordance with the Political Reform Act and independently evaluating complex inquiries, exercising sound judgment, and providing accurate guidance to filers, stakeholders, and the public via phone, email, and in-person appointments. Other major functions of this position include supporting Public Area operations through excellent customer service, call volume management, and workflow coordination. In this capacity, the incumbent serves as a key support resource to unit leadership by identifying process enhancement opportunities, taking the initiative to improve service delivery, and contributing to overall operational efficiency. On-the-job training will be provided to gain a comprehensive understanding of the laws, regulations, and terminology related to campaign registration and disclosure requirements. Desirable Qualifications: • Experience working collaboratively with internal and external stakeholders utilizing excellent customer service and communication skills • High degree of initiative, independence of action, tact, and sound judgment• Experience providing training, mentorship, and support to team members and system users• Proven leadership skills in managing projects and/or leading teams to meet deadlines and goals• Ability and willingness to learn new tools and systems quickly; comfortable working in system development and testing environments.• Experience interpreting, analyzing, and properly applying laws, rules, policies, and procedures• Flexibility and forward-thinking to adapt to changes in priorities, procedures, or technology• Dependable, ethical, and takes pride in delivering high-quality, accurate work• Interest in volunteering for additional tasks and projects Supplemental Questionnaire: Applicants must submit a Supplemental Questionnaire responding to the questions listed below, it should be no more than two (2) pages typed, using business professional font, font size and formatting. Responses do not need to include the question but must be numbered in the same order. Applications that do not follow the directions as identified above, provide incomplete responses, or do not submit a Supplemental Questionnaire will not be considered. • Describe your experience working collaboratively with internal and external stakeholders. • Provide an example of a time you demonstrated initiative and good judgment at work. • Provide an example of a time you had to adapt to changes in priorities, procedures, or technology at work. You will find additional information about the job in the Duty Statement. Special Requirements Education: When using education to meet minimum qualifications, please include all the required documents necessary to verify that you meet the minimum qualifications for this classification (i.e., degree, transcript, license, and certificate). Candidate may be required to provide a transcript prior to hire. Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link: CalCareers- Analyst II Exam. There is also a Limited Examination & Appointment Program (LEAP) exam available for this classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website.