Enforcement Analyst (Analyst II)

Job Description and Duties In all job functions, employees are responsible for creating an inclusive, safe, and secure work environment that values diverse cultures, perspectives, and experiences, and is free from discrimination. Employees are expected to provide all members of the public equitable services and treatment, collaborate with underserved communities and tribal governments, and work toward improving outcomes for all Californians. Please let us know how you heard about our position by taking this brief survey. https://forms.office.com/g/ZDz01HNTGG CalCareers Exams: Once you find the job you want, we need to learn more about you. We will evaluate your education, experience, abilities, and knowledge through an assessment. The assessment process can take many forms, including an interview or exam, depending on the job. You will find additional information about the job in the Duty Statement. Special Requirements Conflict of Interest: This position is subject to Title 16, section 3830 of the California Code of Regulations, the Department of Consumer Affairs' Conflict of Interest Regulations. The incumbent is required to submit a Statement of Economic Interests (Form 700) within 30 days of assuming office, annually by April 1, and within 30 days of leaving office. Criminal Offender Record Information: Title 11, section 703 (d) of the California Code of Regulations requires criminal record checks of all personnel who have access to Criminal Offender Record Information (CORI). Pursuant to this requirement, applicants for this position will be required to submit fingerprints to the Department of Justice and be cleared before hiring. In accordance to DCA's (CORI) procedures, clearance shall be maintained while employed in a CORI-designated position. Additionally, the position routinely works with sensitive and confidential issues and/or materials and is expected to maintain the privacy and confidentiality of documents and topics pertaining to individuals or to sensitive program materials at all times. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: The ideal candidate:- Possesses excellent verbal and written communication skills.- Is proficient with Microsoft software programs, Excel, Teams, Adobe Acrobat, Outlook, and Word.- Exercises good judgment and sound reasoning in decision making.- Shows creativity and flexibility in problem identification and resolution.- Manages time and resources effectively.- Displays courteous and professional behavior with colleagues and customers. - Demonstrates a positive attitude and is a motivated worker.- Has excellent organizational skills.- Is able to multi-task and shift priorities as needed.- Is willing to seek and accept guidance and work independently and as part of a team. Statement of Qualifications The Statement of Qualifications (SOQ) must clearly and completely respond to each question below. For each response, identify the employer, job title, and length of time performing the duties described. 1. Describe your experience reviewing complaints, allegations, case files, or other complex information to identify issues, gather facts, analyze evidence, and develop findings or recommendations. Include your specific role and the outcome. 2. Describe a report, recommendation, summary, briefing, investigative report, or other professional document you prepared. Explain the purpose of the document, the intended audience, and how you ensured the information was clear, accurate, and well organized. 3. This position requires frequent interaction with internal and external stakeholders. Describe a situation in which you obtained information, explained requirements, resolved an issue, or handled a difficult interaction while maintaining professionalism. 4. Describe your experience managing multiple assignments, competing priorities, or deadlines. Explain the methods you used to organize your work, track progress, and ensure assignments were completed accurately and on time. Your SOQ must be no more than two (2) pages in length and use 11-point Arial font with one-inch margins. Include "Statement of Qualifications," your full name, and the Job Control (JC) number in the header. Applications submitted without a complete SOQ that addresses all questions will be disqualified.