Desktop Support and Asset Management Specialist (Information Technology Associate)

Job Description and Duties Are you passionate about technology and enjoy solving problems while helping others? The Department of FISCal is looking for an Information Technology Associate (ITA) to join our Desktop Support team! In this role, you’ll provide essential technical support to keep our department running smoothly. You’ll troubleshoot hardware and software issues, configure and maintain desktops, laptops, and mobile devices, support virtual desktop environments, and assist employees with a variety of Information Technology (IT) needs. You’ll also play a key role in IT asset management, system upgrades, and identifying opportunities to improve technology and enhance the user experience. This is a great opportunity to expand your technical skills, work with a variety of technologies, and make a meaningful impact by supporting the systems and services that help FI$Cal fulfill its mission. So, if you’re a tech-savvy problem solver who enjoys collaborating with others and delivering excellent customer service, we encourage you to apply and take the next step in your IT career with FI$Cal! Please note that to be list appointed for placement in the Information Technology Associate or Information Technology Technician classifications, you must take and pass the Information Technology Associate examination or the Information Technology Technician examination. Training and Development assignments are being accepted for this position. The classification of Information Technology Technician (ITT) is also being considered for this recruitment. If the recruitment is filled at the ITT classification the duties will be adjusted accordingly. Please refer to the attached duty statements for more details. Effective July 1, 2025, the State of California implemented the Personal Leave Program 2025 (PLP 2025) which reduces an employee’s monthly salary in exchange for leave credits. Employees appointed to this classification will have their monthly salary reduced and will accrue hours of PLP 2025 on the first day of each pay period in accordance with the applicable bargaining contract. The salary range(s) included on this job posting do not reflect the reduction in pay. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. • The position requires a Background Investigation to be cleared prior to being hired. • The incumbent will use tact and interpersonal skills to develop constructive and cooperative working relationships with others, e.g., stakeholders, customers, management, peers, etc., to facilitate communication to improve the work environment and increase productivity. • This position requires the ability to work under pressure to meet deadlines and may require excess hours to be worked. • The incumbent is expected to perform functions and duties under the guidance of the Department of FISCal’s core values. • The incumbent provides back-up, as necessary, to ensure continuity of departmental activities. • This position may require the use of a hand-cart to transport documents and/or equipment over 20 pounds. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Experience troubleshooting hardware and software issues. • Experience providing IT service desk or help desk support. • Experience with IT asset and inventory management. • Experience using an IT ticketing system to track and resolve technical issues. • Experience using the ServiceNow platform.