Testing Support Associate & Operations Support Associate (Information Technology Associate)

Job Description and Duties Why Join California Health and Human Services Agency Office of Technology and Solutions Integration (CalHHS OTSI or OTSI)? At OTSI, your work directly improves the health and well-being of Californians. We exist to be the trusted partner to CalHHS and its 12 state departments to deliver high-impact IT and data solutions that strengthen health and human services programs statewide. We bring leadership, expertise, and capacity together and work collaboratively with our partners to design, deliver, and support IT and data solutions that accelerate the delivery of health and human service program outcomes and service value. Our culture is grounded in accountability, respect, integrity, and collaboration, and we integrate those values in how we lead, how we work, and how we serve. If you are interested in applying your knowledge, skills, and experience in supporting critical public services, influencing statewide health and human service outcomes, and working alongside leaders and professionals who take ownership of results – OTSI is where that happens! This advertisement is for 2 different roles. You will need to specify in your Supplemental Questionnaire which role you are applying for. About this role: Testing Support Associate - 791-743-1401-004 The EBT Project plays a critical role in providing Californians with secure, reliable electronic access to Food and Cash benefits each month. The system automates benefit issuance, delivery, redemption, settlement, and reconciliation, serving millions of households statewide. In this role, you will support the day-to-day testing activities that ensure both the Statewide Automated Reconciliation System (SARS) and the California EBT system remain accurate, stable, and responsive to user needs. As the Testing Support Associate, you will participate in testing new system features, enhancements, and quarterly builds; validate results against technical specifications; and prepare interface readiness for implementation. You will also provide SARS Help Desk support and serve as a backup technical resource to EBT Operations, helping troubleshoot issues, monitor daily file activity, and support system documentation and reporting. Your work ensures that system changes function as intended, maintain compliance, and support the seamless delivery of benefits across the state. About this role: Operations Support Associate - 791-743-1401-001 The EBT Project enables electronic access to critical Food and Cash benefits for millions of Californians each month through its extensive statewide system. This position contributes to the reliability and continuity of that system by providing technical and operational support to both EBT Operations and the SARS environment. As the Operations Support Associate, you will independently perform a wide variety of technical assignments—supporting ongoing system operations, analyzing system performance, monitoring large-scale file transmissions, resolving deficiencies, and assisting with system changes and testing activities. You will help manage Help Desk inquiries, generate reports, track change requests, and support contract deliverable reviews. Your work strengthens the daily operational stability of the EBT system and ensures SARS continues to meet statewide reconciliation needs. You will find additional information about the job in the Duty Statement. Special Requirements Possession of minimum qualifications will be verified prior to the interview and/or appointment. If you are meeting minimum qualifications with education, you must include your unofficial transcripts/diploma for verification. Sealed Official transcripts are required upon appointment. If it is determined a candidate does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Simple Application Steps: If you are interested in either position, complete the following simple steps: • Review the education and experience minimum qualifications (MQ’s) of the Information Technology Associate Classification CalHR. See the Minimum Requirements section above. • Complete the statement of qualifications and the state application by clicking “Apply Now” above. See below for detailed application instructions. • Submit your application package with all required documents, which include the Supplemental Questionnaire - see the "Required Application Package Documents" section below. • Once you have applied, take the Examination Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: - Be self-motivated and operate with a high degree of independence, flexibility, and diplomacy. - Communicate effectively with staff of all levels both orally and in writing. - Develop decision making documents, conduct research, collect data, analyze information, and make recommendations. - Exercise good judgment, work well under pressure, and meet deadlines. - Follow federal, state, and department policies and procedures to conduct State business. - Work as part of a team and be a project leader when needed. - Develop and/or update processes and procedures.