IT Business Analyst (Information Technology Associate)

Job Description and Duties Under the general supervision of the Information Technology Supervisor II, the incumbent acts as a business analyst responsible for maintaining information technology (IT) hardware and software inventory, reviewing software licensing requirements, and assisting with coordination of activities in the Information Technology Asset Management Unit. The incumbent works on a wide range of software asset management assignments, keeps track of IT hardware assets and projects to conduct complex business analyses for the enterprise on various software and IT hardware assets in receiving, tracking, harvesting, and controlling software life cycle practices. The incumbent provides various software and hardware reports and software purchase quotes, regularly reviews enterprise software licenses especially with top software products identified in the software asset management compliance program, periodically performs internal software and IT hardware audits, and works and consults with Contracts and Procurement Unit, Legal, and IT stakeholders to update the software license tracking database with license agreements and /or license contract provisions and restrictions. The incumbent performs as a customer service advocate providing customer support and assistance, develops, and maintains software and hardware asset receiving and tracking processes, procedures, and policies. The incumbent identifies business needs and cost saving opportunities and makes recommendations to assist management with decision making which pertains to IT asset management. You will find additional information about the job in the Duty Statement. Special Requirements Do not include any confidential information on any documents you submit for a job vacancy, such as your STD. 678, resume, or school transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your social security number, birthdate, student identification number, driver license number (unless required), examination results, LEAP status, marital status, and age. (Note confidential information on the first page of the application submitted online through your CalCareers account will be redacted automatically upon submission.) Employment Application (STD. 678): Applicants must submit the required documents in order to be considered for this position. Failure to complete the STD 678 in its entirety may result in disqualification. Statement of Qualifications (SQQ): See "Required Application Package Documents" section below. School Transcripts: When using education to qualify, unofficial transcripts must be submitted. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign course work is equivalent. If selected for appointment, official transcripts will be required. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: • Proficient experience in performing analysis of IT asset management practices, using analysis methods to produce documented procedures and policies that meet the approval of Legislative Data Center management and enforcing them to produce accurate data records. • Proficient experience in providing customer service and technical support. • Proficient experience in formulating policies of the broadest scope, interpreting, and applying those polices to ensure software license compliance. • Proficient experience with database of the asset management system and tools to effectively extract data for customers' information needs. • Proficient experience with an enterprise-wide software application, i.e., Oracle Fixed Assets. • Proficient experience with different software licensing models and purchase programs for desktop software licensing and pricing/licensing trends. • Proficient experience in computer programming. • Knowledge of a software license optimization tool, such as Flexera FlexNet Manager® Suite. • Knowledge of server software licensing. • Ability to recommend to customers improvements to their business operations to increase return of investment on technology. • Ability to analyze data and situations, reason logically and creatively, draw valid conclusions, develop effective solutions and evaluate alternatives to resolve problems and project assignments. • Ability to work in an organized and efficient manner while under pressure in order to meet challenging time constraints. • Ability to adapt to changing priorities and complete multiple concurrent assignments and projects.