Return Analysis Case Management Services Manager (Information Technology Manager I)

Job Description and Duties The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program. http://hrmanual.calhr.ca.gov/Home/ManualItem/1/2113 If you are looking for a challenging and exciting leadership role in enterprise application development, then this is the perfect opportunity for you! Our goal is to collaboratively design, develop, maintain, and improve innovative customer-centric IT solutions to support FTB's mission and strategic goals. As the Return Analysis Case Management Services Section Manager you'll work closely with technical partners, customers, and system development life cycle (SDLC) teams to ensure FTB's Return Analysis system meets the evolving needs of external customers, internal customers, and stakeholders. Your work directly impacts the success of the Franchise Tax Board's (FTB) mission and helps Californians meet their tax obligations, which in turn funds the majority of programs that support all Californians. In this role you will: • Work collaboratively with your peers and technical partners throughout Technology Services Division (TSD). • Provide leadership on the most complex and high priority IT initiatives. • Work closely with technical partners to ensure solutions meet our external customers, internal customers, and stakeholders' evolving needs. • Provide needed resources and support to effectively plan, analyze, design, and code new accounting systems solutions. • Create cross-training opportunities to meet workforce planning objectives and ensure adequate workload coverage. • Provide leadership and oversight in the resolution of the most complex enterprise service issues. • Maintain in-depth knowledge and understanding of application development best practices. • Support planning and software implementation activities. • Promote an environment and atmosphere of teamwork and cooperation consistent with the department's values. • Promote, establish, and maintain relationships with representatives from throughout the department. Additional positions may become available (eRPA 2627-00126). Please complete this optional survey letting us know how you heard about this position by clicking here. You will find additional information about the job in the Duty Statement. Special Requirements • The position(s) require(s) a Background Investigation be cleared prior to being hired. This business uses E-Verify in its hiring practices to achieve a lawful workforce. E-Verify is a web-based system that allows enrolled employers to confirm the eligibility of their employees to work in the United States. For more information about E-Verify, please go to www.dhs.gov/e-verify. CALIFORNIA CODE OF REGULATIONS, TITLE 2, SECTION 172: All candidates for, appointees to, and employees in the state civil service shall possess the general qualifications of integrity, honesty, sobriety, dependability, industry, thoroughness, accuracy, good judgment, initiative, resourcefulness, courtesy, ability to work cooperatively with others, willingness and ability to assume the responsibilities and to conform to the conditions of work characteristic of the employment, and a state of health, consistent with the ability to perform the assigned duties of the class. Where the position requires the driving of an automobile, the employee must have a valid state driver's license, a good driving record and is expected to drive the car safely. The foregoing general qualifications shall be deemed to be a part of the personal characteristics of the minimum qualifications of each class specification and need not be specifically set forth therein. **IMPORTANT NOTICE** As required by the department's rules of conduct, all employees of the Franchise Tax Board (FTB) must be in compliance with the California Revenue and Taxation Code. During the background investigation portion of the hiring process, FTB will review return information to verify California state income tax compliance. Any failure to comply with the California Revenue and Taxation Code may prevent you from being hired at FTB. You must verify your filing status by calling 1-800-852-5711 to resolve any potential tax compliance issues, prior to submitting your application and seeking employment with FTB. All applicants not currently employed with the Franchise Tax Board will be subject to a pre-employment background investigation. The investigation will consist of completion of a pre-employment questionnaire, fingerprinting, and an inquiry to the Department of Justice to disclose criminal records. We comply with the Americans with Disabilities Act. Persons with hearing or speech impairments, call TTY/TDD (800) 735-2929. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to clearly demonstrate how you meet the Minimum Qualifications and Alternate Range Placement for the position on your State Application (STD Form 678). The application should also clearly demonstrate the candidate’s ability to meet the Desirable Qualifications identified in this job advertisement. The Classification Specification is located on this Job Announcement Posting under "Minimum Requirements”. We encourage applications regardless of whether you think you meet 100% of these skills below. Please highlight your knowledge, skills, and experience related to the below desirable qualifications in your application package. • Experience leading or managing professional Information Technology (IT) staff in an SDLC setting • Experience planning, organizing, coordinating, and directing the work of multiple workloads including highly integrated work across multiple technical disciplines/teams of varying resource capacities • Experience with application development processes and tools • Experience with iterative and/or incremental SDLC methodologies especially in development management functions • Experience leading and/or managing large scale IT projects • Experience developing and maintaining policies, standards, processes, systems and measurements • Experience supporting services in tax administration, accounting, or related functions • Experience leading teams through organizational change • Experience applying analytical and critical thinking skills to resolve complex technical challenges • Experience supporting FTB applications • Strong verbal and written communication skills for interacting with various groups; business, technical and management, including the ability to communicate to both technical and non-technical staff • Ability to work in a team environment while keeping an enterprise perspective and demonstrating initiative, ownership, accountability, and independence • Ability to work well under pressure and adapt to changing priorities • Demonstrated performance encouraging positive relationships, creating high job satisfaction, encouraging success, showing understanding, and being trusting and supportive